Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Griffiths

North Sydney,NSW

Summary

Accomplished Manager with many years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.Motivated to learn, grow and excel

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Offering excellent communication and good judgment.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable and offering excellent communication and good judgment.

Overview

26
26
years of professional experience

Work History

Digital Bank Customer Care Representative

Bank Of Queensland
Sydney, NSW
06.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exceeded goals through effective task prioritization and great work ethic.

Assistant Manager

Optus Retail
Warriewood, NSW
06.2021 - 06.2022
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Senior Sales Consultant

Freedom Furniture
Moore Park, NSW
03.2021 - 06.2021


  • Evaluated clients' needs and created plan of action to provide solutions.
  • Exceeded customer requirements with accurate and deliverable solutions in Number weeks.

Sales Consultant

Fantastic Furniture
Balgowlah, NSW
05.2019 - 01.2020
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic

Business Development Manager

Camnet
Sydney, NSW
07.2019 - 01.2020
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Researched and identified opportunities for account growth, account penetration and market expansion.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Worked with existing customers to increase purchases of products and services.
  • Collaborated with sales and marketing departments to support business objectives and client acquisition.

Senior Client Advisor

Blue Kite Capital
Sydney, NSW
09.2018 - 07.2019
  • Assessed client's viability for financial services and facilitated closings and referrals.
  • Sought out appropriate management in more complex financial matters.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Business Development Manager

Private Portfolio Managers
Sydney, NSW
03.2017 - 09.2018
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Researched and identified opportunities for account growth, account penetration and market expansion.
  • Reached out to potential customers via telephone, email and in-person inquiries.

Financial Planner

Pitchers Partner Wealth Management
Sydney, NSW
10.2015 - 03.2017
  • Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan.
  • Answered clients' questions about purposes and details of financial plans and strategies.
  • Drafted comprehensive financial plan to offer recommendations and supporting data.
  • Established and deepened existing client relationships through complex financial planning.
  • Developed recommendations specific to client's financial situation on variety of topics.
  • Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.

Financial Planner

AMP
Sydney, NSW
03.1999 - 09.2014
  • Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan.
  • Answered clients' questions about purposes and details of financial plans and strategies.
  • Drafted comprehensive financial plan to offer recommendations and supporting data.
  • Established and deepened existing client relationships through complex financial planning.

Corporate Banking Account Executive

ANZ Banking Group
Sydney, NSW
04.1996 - 03.1999
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Contacted customers as issues arose to provide prompt resolutions.
  • Communicated between internal and external stakeholders, clients and vendors.
  • Met and exceeded service level goals by identifying and achieving standards and expectations.
  • Participated in team-building activities to enhance working relationships.

Commercial Property Account Executive

St George Bank
Sydney, NSW
04.1996 - 03.1997
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Kaplan
Sydney, NSW
09.2022

Financial Planning Association
Sydney, NSW
10.2003

Macquarie University
Sydney, NSW
03.1993

Skills

  • Excellent Communication
  • Active Listening
  • Teambuilding
  • Decision-Making
  • Flexible and Adaptable
  • Interpersonal Communication
  • Organization and Time Management
  • Self-Motivated
  • Attention to Detail
  • Problem-Solving
  • Good Telephone Etiquette

Timeline

Digital Bank Customer Care Representative

Bank Of Queensland
06.2022 - Current

Assistant Manager

Optus Retail
06.2021 - 06.2022

Senior Sales Consultant

Freedom Furniture
03.2021 - 06.2021

Business Development Manager

Camnet
07.2019 - 01.2020

Sales Consultant

Fantastic Furniture
05.2019 - 01.2020

Senior Client Advisor

Blue Kite Capital
09.2018 - 07.2019

Business Development Manager

Private Portfolio Managers
03.2017 - 09.2018

Financial Planner

Pitchers Partner Wealth Management
10.2015 - 03.2017

Financial Planner

AMP
03.1999 - 09.2014

Corporate Banking Account Executive

ANZ Banking Group
04.1996 - 03.1999

Commercial Property Account Executive

St George Bank
04.1996 - 03.1997

Kaplan

Financial Planning Association

Macquarie University

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Adam Griffiths