Adam Grindley

Opening the restaurant at the start of the day, setting up the floor furniture and stocking the bar with the required items needed for the days service.

Greeting customers upon entry and showing them to tables, providing a top quality service and experience throughout the day.

Maintaining stock levels and ordering when necessary.

Taking and carrying out orders for FOH.

Advising customers on alternatives when it comes to intolerances and allergens.

Creating rostas to suit all staff.

Ensuring food and beverage quality is consistent throughout the day.

Cashing up at the end of the day and ensuring the business is not going over budget.

Solving issues with malfunctioning equipment and reporting to the business owner when things need fixing or replacing.

Cleaning down at the end of the day.

Ensuring all staff are doing their required work and guiding them when necessary.

Maintaining communication between front and back of house.

• Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
• Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
• Adhered to state regulations regarding serving alcohol responsibly.
• Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
• Poured wine, beer and cocktails for patrons.
• Completed regular bar inventories and daily requisition sheets.
• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
• Displayed and retained extensive knowledge of liquors, wines and entrees.
• Effectively multitasked within fast-paced environment.
• Cleansed glasses with sanitizing solution after each use.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Neatly sliced and pitted fruit for garnishing drinks.
• Resolved customer complaints in a professional manner.
• Checked identification of guests to verify age requirements for alcohol purchase.
• Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
• Performed opening and closing duties including restocking supplies.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Greeted guests with friendliness and professionalism.
• Stocked ice bins and coolers as needed throughout shift.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Greeted customers and provided excellent customer service.
• Assisted in setting up the bar for service shift.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Managed accurate bar tabs and processed cash and credit card transactions.
• Upsold customers from shelf to premium brands to help boost sales.
• Processed payments accurately and efficiently with POS system.
• Cleaned up spills and broken glassware and safely disposed of sharp pieces.
• Checked identification cards for proof of age prior to serving alcohol beverages.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Arranged bottles and glasses behind bar to make attractive displays.
• Measured and mixed house ingredients to prepare both custom and menu drink orders.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Developed good working relationships with fellow employees through effective communication.
• Identified needs of customers promptly and efficiently.
• Understood and followed oral and written directions.
• Recognized by management for providing exceptional customer service.
• Delivered products to customer locations on time.
• Worked with cross-functional teams to achieve goals.

• Restocked beer and liquor regularly and after special events.
• Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
• Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
• Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Negotiated purchase agreements with vendors to obtain best pricing on supplies.
• Resolved escalated customer complaints to maximize satisfaction and loyalty.
• Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
• Interviewed, hired and trained staff to improve customer retention and bolster sales.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Resolved problems or concerns to satisfaction of involved parties.
• Reorganized bar stations to streamline service flow.
• Trained new employees to perform duties.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
• Maintained detailed inventory of bar supplies and stocked work areas.
• Coached staff on strategies to enhance performance and improve customer relations.
• Monitored cash intake to reduce discrepancies.
• Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
• Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
• Poured wine, beer and cocktails for patrons.
• Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
• Explained goals and expectations required of trainees.
• Maintained accurate records of liquor inventory and purchases for budgeting purposes.
• Monitored patron alcohol consumption to encourage safety.
• Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
• Delegated work to staff, setting priorities and goals.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Greeted new guests and handled check ins outside of reception hours.
• Was on call during the nigh to solve and issues guests may have.

• Inspected common areas regularly for cleanliness, damage or repair needs.
• Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
• Greeted guests and provided them with information about their stay.
• Provided support for a range of outdoor activities such as skiing, snowboarding and hiking.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Assisted in serving breakfast, lunch and dinner to guests.
• Handled all housekeeping duties within my chalet.
• Conducted regular training sessions for staff members on customer service standards.
• Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
• Offered guests beverages and refreshments upon check-in.
• Ensured that all safety guidelines were adhered to at all times.
• Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
• Gave clear directions to local museums, restaurants and places of interest to patrons.
• Took reservations from patrons by phone or online.
• Maintained an up-to-date knowledge of local events and attractions in order to provide informed recommendations to guests.
• Performed basic repairs on equipment used around the chalet when necessary.
• Responded promptly to guest inquiries regarding local attractions and services.
• Organized daily cleaning of the chalet and replenished supplies as required.
• Managed all administrative tasks including booking reservations, collecting payments and maintaining accurate records.
• Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
• Adhered strictly to health and safety regulations at all times.
• Spoke with patrons to make conversation, answer questions or to respond to complaints.
• Organized weekly inventory checks of the food pantry and beverage stocks.
• Ensured my chalet was within budget.
• Identified needs of customers promptly and efficiently.
• Built and maintained productive relationships with employees.
• Assisted with customer requests and answered questions to improve satisfaction.
• Completed day-to-day duties accurately and efficiently.
• Recognized by management for providing exceptional customer service.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Achieved cost-savings by developing functional solutions to problems.

• Decorated gardens, paths and beds with stones or plants.
• Built or maintained greenhouses, fences or benches,
• Watered plants and performed minor irrigation repair and adjustments.
• Ensured compliance with all safety regulations while performing work duties.
• Cleared pathways of overgrowth, debris and snow to reduce hazards.
• Provided guidance on proper care of plants such as trimming, mowing and watering schedules.
• Trimmed flowers and cleaned flower beds.
• Maintained artificial turf by vacuuming and disinfecting after use to prevent harmful bacteria growth.
• Checked machinery and performed routine maintenance to prevent malfunction.
• Provided proper upkeep of planters, paved areas or other grounds features.
• Inspected properties regularly to identify potential problems with soil composition or drainage issues.
• Applied pesticides and herbicides to control weeds and pests in lawns and gardens.
• Used hand tools such as shovels, rakes, hoes, for various tasks around the landscape garden.
• Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
• Planned and designed outdoor living spaces, including patios, decks, pathways and water features.
• Maintained existing landscapes by pruning, weeding and fertilizing plants.
• Cared for lawns by mulching, aerating, weeding or grubbing.
• Pruned trees and bushes to improve visibility and shape.
• Cared for grounds by mulching, aerating, and edging around flower beds and walkways.
• Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
• Raked, mulched and composted leaves.
• Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
• Performed transplanting, cultivating, trimming, fertilization and pruning tasks.
• Worked with cross-functional teams to achieve goals.

• Answered questions about current promotions and resolved issues according to store policies.
• Processed returned merchandise according to company policies.
• Initiated friendly conversation with customers to determine level of assistance required.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Demonstrated knowledge of store products and services.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Greeted customers upon entering the store and provided assistance.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Greeted customers to determine wants or needs.
• Prepared merchandise for purchase or rental.
• Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
• Completed transactions in an efficient manner while providing excellent customer service.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Cross-sold products to boost overall sales purchases.
• Recommended, selected and located merchandise based on customer desires.
• Bagged or packaged purchases and wrapped gifts.
• Helped customers by answering questions and locating merchandise.
• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Maintained updated knowledge through continuing education and advanced training.
• Delivered products to customer locations on time.

• Served drinks and prepared specialty beverages.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Stocked bar with beer, wine, liquor and other beverage items as needed.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Trained new employees to perform duties.
• Greeted customers, answered questions and recommended specials to increase profits.
• Kept track of customer orders to ensure accurate billing at the end of the shift.
• Carried trays loaded with food and beverage items safely through crowded areas without spilling or dropping items.
• Provided prompt delivery of food and beverages to guests in a timely manner.
• Maintained cleanliness of bar area, including countertops, shelves, glasses, utensils and equipment.
• Filled condiments and napkin containers during slack periods.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Garnished dishes and beverages to serve visually appealing menu items.
• Restocked and cleaned counter and service stations throughout shifts.
• Served food and beverages to patrons and confirmed complete orders.
• Informed customers of daily specials and signature menu items.
• Prepared and served cold, and hot beverages to guests.
• Stocked service areas with supplies during slow periods.
• Processed payments using POS system while ensuring accuracy of all transactions.
• Adhered to safety protocols when handling sharp objects or hazardous materials.
• Performed cash register transactions accurately and efficiently.
• Maintained positive relationships with vendors for product deliveries.
• Delivered products to customer locations on time.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Completed day-to-day duties accurately and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.

• Supported serving staff in delivering accurate and well-presented food orders.
• Maintained table settings by removing courses, replacing utensils, and refilling beverages.
• Stocked customer service stations with paper products or beverage preparation items.
• Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
• Effectively multitasked within fast-paced environment.
• Assisted servers in setting up tables for guests.
• Replenished water glasses, bread baskets, condiments and other necessities during meal service.
• Observed tables to tend to guest needs and identify customer service opportunities.
• Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
• Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
• Removed trays and stacked dishes for return to kitchen after finished meals.
• Memorized dining room floor plans and understood seat number system.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Followed safety procedures while operating machinery such as grinders and espresso machines.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Ordered and received supplies to restock beverage items.
• Utilized coffee maker, espresso machine and French press to prepare coffee.
• Restocked product displays based on demand and projected sales.
• Adhered to health department regulations concerning sanitation standards.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Recommended pastries and sandwiches to pair with customers' beverages.
• Collected payments and provided accurate change.
• Addressed and resolved customer concerns to maintain brand loyalty.
• Checked brewing equipment for proper functionality.
• Trained new baristas on company policies and procedures regarding food handling safety standards.
• Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
• Input orders into point of sale system and handled customer payments.
• Operated cash registers to process customer payments.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Described menu items to customers and suggested appealing products.
• Ground beans for espresso shots according to individual customer specifications.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Gave samples of popular coffee and tea blends to create sales opportunities.
• Maintained calm demeanor during high-volume periods and special events.
• Sliced fruits, vegetables and meats for use in food service.
• Prepared and served hot or cold beverages.
• Described menu items to customers and suggested products based on stated preferences.
• Memorized official and off-menu coffee and tea preparations.
• Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Completed day-to-day duties accurately and efficiently.
• Identified needs of customers promptly and efficiently.

• Cleaned and sanitized utensils, dishes or silverware.
• Prepared food items such as sandwiches, salads, soups and other items according to standard recipes.
• Operated dishwasher to wash dishes, glasses and flatware.
• Swept and mopped floors in the kitchen area as needed.
• Assisted cooks with preparing meals for customers.
• Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
• Transported trash to dumpster, properly disposing of expired food items.
• Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
• Observed food safety and sanitation protocols to reduce germ spread.
• Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
• Completed day-to-day duties accurately and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Understood and followed oral and written directions.
• Worked with cross-functional teams to achieve goals.