Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Adam Grossman

Hocking,Australia

Summary

Operations and Business Leader with over 15 years of experience in enhancing operational efficiency and managing P&L across diverse service contracts. Proven track record in implementing cost-reduction strategies that resulted in annual savings and a 18% increase in service efficiency. Expertise in team development, successfully mentoring groups of 10 to 150, leading to a 25% reduction in turnover and engagement scores reaching 86%. Skilled in stakeholder management, consistently delivering projects on time and under budget while driving innovation and best practices.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Residential Manager

Serco
Northam , WA
01.2016 - 03.2025
  • Demonstrating professional expertise in providing operational direction and leadership to 12 managers and 140 staff within the organisation daily, established a culture of teamwork, achievement and accountability.
  • Management of the residential housing areas which provided service to of up to 600 Residents
  • Overseeing the welfare and engagement and high needs case management
  • Identifying and implementing new processes, technologies, and systems to improve and streamline organisational processes and use of resources and materials to ensure delivery on safety results and financial performance
  • Providing leadership and management within the required deliverables and budget ensuring effective operations without impacting quality of service delivery and maintaining a high level of productivity
  • Actively promoting a management culture that exemplifies the organisation’s values, Building and maintaining a culture of excellence within the team by developing a competent, well -trained, flexible and responsive staff capable of meeting current and future needs
  • Strictly following all applicable organisation or operational policies, working practices, and procedures, ensuring operations are carried out in a safely manner and to the highest standard
  • Driving continued success for the wider team through a commitment to reaching and exceeding outcomes with regularity by attaining numerous promotions over the years in the organisation
  • Maintaining a harm-free workplace environment that complies with workplace health and safety regulations, ensuring a zero-tolerance approach to bullying, harassment and discrimination and support employee health and wellbeing
  • COVID 19 coordination for onsite mitigation, policies and procedure writing and implementation
  • Investigating incidents with employees from a HR perspective, including but not limited to disciplinary meetings, meditations, stand down and positive and meaningful welfare checks to ensure staff are treated with respect and empathy regardless of the incident
  • Interviewing and recruiting new staff and management
  • Manage on call requirements outside of business hours effectively consulting and managing operational demand
  • Portfolios Managed whilst employed with Serco, Acting General Manager / Residential Manager / Security Manager / Facility Operations Manager / COVID 19 planner and coordinator / Detainee Service Manager / Emergency Response Team Leader / Detainee Service Officer / Health and Safety Representative

Personal Trainer (Subcontracted)

Goodlife Health Clubs-Perth
Perth, Western Australia
03.2008 - 08.2016
  • Coordinated up to 100 thirty-minute sessions weekly, ensuring optimal client engagement.
  • Maintained sales close rate exceeding 80% through effective marketing strategies.
  • Managed business financial requirements and tax obligations to ensure compliance.
  • Oversaw subcontracted trainers to meet high demand for services.
  • Developed and implemented customized programs tailored to clients' needs and goals.
  • Educated clients on safe use of facilities and equipment while enforcing policies.
  • Utilized available resources to enhance customer satisfaction and resolve complaints promptly.
  • Delivered comprehensive personal training programs that motivated members to achieve fitness goals.

Fleet Controller

Linfox Linehaul
Western Australia
11.2005 - 09.2008
  • Executed recruitment of drivers to build a skilled workforce.
  • Trained fleet staff on operational procedures and best practices.
  • Managed and directed over 30 drivers, ensuring optimal performance.
  • Ensured accurate data entry for effective record-keeping.
  • Maintained constant communication with customers to address inquiries.
  • Liaised with Pacific National for efficient container logistics.
  • Planned delivery of small packages to full container loads nationally.
  • Developed direct routes for full and loose container loads, minimizing delays.

Education

Advanced Diploma - Leadership and Management

Skills Recognition International Pty Ltd
01.2021

Diploma - Security and Risk Management

Asset College
01.2021

Certificate IV - Security Management

Asset College
01.2020

Certificate III - Security Operations

South Metropolitan TAFE
Perth, WA
01-2017

Certificate IV - Health And Fitness

Australian Institute of Fitness
Perth, WA
01-2008

Certificate III - Gym instructor

Australian Institute of Fitness
01.2008

Skills

Operational excellence and process re-engineering

Budget management and P&L oversight

Stakeholder and vendor relations

Risk management and compliance controls

Team leadership and development

Change management and improvement initiatives

Data-driven decision-making

Crisis response planning

Certification

  • Incident controller program| Pro-Com Consulting | 2022
  • Health and Safety Representative Course | 2020
  • Unrestricted C class manual driver’s license

Accomplishments

  • Trust Award – Global Winner | Pulse Awards | 2022
  • Trust Award – Asia Pacific Divisional Winner | Pulse Awards | 2022
  • National Leadership Program | Serco | 2022
  • Multiple Employee of the Month Awards | Serco
  • Multiple PT of WA / PT of the Month | Goodlife

References

A list of professional and personal references can be provided upon request

Timeline

Residential Manager

Serco
01.2016 - 03.2025

Personal Trainer (Subcontracted)

Goodlife Health Clubs-Perth
03.2008 - 08.2016

Fleet Controller

Linfox Linehaul
11.2005 - 09.2008

Advanced Diploma - Leadership and Management

Skills Recognition International Pty Ltd

Diploma - Security and Risk Management

Asset College

Certificate IV - Security Management

Asset College

Certificate III - Security Operations

South Metropolitan TAFE

Certificate IV - Health And Fitness

Australian Institute of Fitness

Certificate III - Gym instructor

Australian Institute of Fitness
Adam Grossman