Adam Grossman
Hocking,Australia
Summary
Operations and Business Leader with over 15 years of experience in enhancing operational efficiency and managing P&L across diverse service contracts. Proven track record in implementing cost-reduction strategies that resulted in annual savings and a 18% increase in service efficiency. Expertise in team development, successfully mentoring groups of 10 to 150, leading to a 25% reduction in turnover and engagement scores reaching 86%. Skilled in stakeholder management, consistently delivering projects on time and under budget while driving innovation and best practices.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Residential Manager
Serco
Northam , WA
01.2016 - 03.2025
- Demonstrating professional expertise in providing operational direction and leadership to 12 managers and 140 staff within the organisation daily, established a culture of teamwork, achievement and accountability.
- Management of the residential housing areas which provided service to of up to 600 Residents
- Overseeing the welfare and engagement and high needs case management
- Identifying and implementing new processes, technologies, and systems to improve and streamline organisational processes and use of resources and materials to ensure delivery on safety results and financial performance
- Providing leadership and management within the required deliverables and budget ensuring effective operations without impacting quality of service delivery and maintaining a high level of productivity
- Actively promoting a management culture that exemplifies the organisation’s values, Building and maintaining a culture of excellence within the team by developing a competent, well -trained, flexible and responsive staff capable of meeting current and future needs
- Strictly following all applicable organisation or operational policies, working practices, and procedures, ensuring operations are carried out in a safely manner and to the highest standard
- Driving continued success for the wider team through a commitment to reaching and exceeding outcomes with regularity by attaining numerous promotions over the years in the organisation
- Maintaining a harm-free workplace environment that complies with workplace health and safety regulations, ensuring a zero-tolerance approach to bullying, harassment and discrimination and support employee health and wellbeing
- COVID 19 coordination for onsite mitigation, policies and procedure writing and implementation
- Investigating incidents with employees from a HR perspective, including but not limited to disciplinary meetings, meditations, stand down and positive and meaningful welfare checks to ensure staff are treated with respect and empathy regardless of the incident
- Interviewing and recruiting new staff and management
- Manage on call requirements outside of business hours effectively consulting and managing operational demand
- Portfolios Managed whilst employed with Serco, Acting General Manager / Residential Manager / Security Manager / Facility Operations Manager / COVID 19 planner and coordinator / Detainee Service Manager / Emergency Response Team Leader / Detainee Service Officer / Health and Safety Representative
Personal Trainer (Subcontracted)
Goodlife Health Clubs-Perth
Perth, Western Australia
03.2008 - 08.2016
- Coordinated up to 100 thirty-minute sessions weekly, ensuring optimal client engagement.
- Maintained sales close rate exceeding 80% through effective marketing strategies.
- Managed business financial requirements and tax obligations to ensure compliance.
- Oversaw subcontracted trainers to meet high demand for services.
- Developed and implemented customized programs tailored to clients' needs and goals.
- Educated clients on safe use of facilities and equipment while enforcing policies.
- Utilized available resources to enhance customer satisfaction and resolve complaints promptly.
- Delivered comprehensive personal training programs that motivated members to achieve fitness goals.
Fleet Controller
Linfox Linehaul
Western Australia
11.2005 - 09.2008
- Executed recruitment of drivers to build a skilled workforce.
- Trained fleet staff on operational procedures and best practices.
- Managed and directed over 30 drivers, ensuring optimal performance.
- Ensured accurate data entry for effective record-keeping.
- Maintained constant communication with customers to address inquiries.
- Liaised with Pacific National for efficient container logistics.
- Planned delivery of small packages to full container loads nationally.
- Developed direct routes for full and loose container loads, minimizing delays.
Education
Advanced Diploma - Leadership and Management
Skills Recognition International Pty Ltd
01.2021
Diploma - Security and Risk Management
Asset College
01.2021
Certificate IV - Security Management
Asset College
01.2020
Certificate III - Security Operations
South Metropolitan TAFE
Perth, WA01-2017
Certificate IV - Health And Fitness
Australian Institute of Fitness
Perth, WA01-2008
Certificate III - Gym instructor
Australian Institute of Fitness
01.2008
Skills
Operational excellence and process re-engineering
Budget management and P&L oversight
Stakeholder and vendor relations
Risk management and compliance controls
Team leadership and development
Change management and improvement initiatives
Data-driven decision-making
Crisis response planning
Certification
- Incident controller program| Pro-Com Consulting | 2022
- Health and Safety Representative Course | 2020
- Unrestricted C class manual driver’s license
Accomplishments
- Trust Award – Global Winner | Pulse Awards | 2022
- Trust Award – Asia Pacific Divisional Winner | Pulse Awards | 2022
- National Leadership Program | Serco | 2022
- Multiple Employee of the Month Awards | Serco
- Multiple PT of WA / PT of the Month | Goodlife
References
A list of professional and personal references can be provided upon request
Timeline
Residential Manager
Serco
01.2016 - 03.2025
Personal Trainer (Subcontracted)
Goodlife Health Clubs-Perth
03.2008 - 08.2016
Fleet Controller
Linfox Linehaul
11.2005 - 09.2008
Advanced Diploma - Leadership and Management
Skills Recognition International Pty Ltd
Diploma - Security and Risk Management
Asset College
Certificate IV - Security Management
Asset College
Certificate III - Security Operations
South Metropolitan TAFE
Certificate IV - Health And Fitness
Australian Institute of Fitness
Certificate III - Gym instructor
Australian Institute of Fitness
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