Adam Hansen
Forster,NSW
Summary
Proven leader and effective communicator, adept in small business operations and customer service, significantly enhanced Eagles Plumbing's delivery efficiency. Leveraged sales expertise and vendor relations at Forster Tavern Bottle Shop, driving customer satisfaction. Skilled in teamwork and flexible scheduling, consistently exceeds project expectations with a keen willingness to learn.
Overview
15
15
years of professional experience
Work History
Small Business Owner
Self-employeed
01.2021 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Laborer
Jimmy Roof Repairs
01.2019 - 01.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
Delivery Driver and Store Hand
Eagles Plumbing
01.2017 - 01.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Concrete Laborer
Tom Edstien
01.2015 - 01.2017
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
- Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
Laborer
Kiswell Homes
01.2011 - 01.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Retail Worker
Forster Tavern Bottle Shop
01.2010 - 01.2013
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
Penrith High School
Penrith, NSW2005
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Customer Service
- Teamwork
- Customer Assistance
- Cash Handling
- Flexible Schedule
- Willingness to learn
- Punctual and Reliable
- Valid Driver's License
- Sales expertise
Timeline
Small Business Owner
Self-employeed
01.2021 - Current
Laborer
Jimmy Roof Repairs
01.2019 - 01.2021
Delivery Driver and Store Hand
Eagles Plumbing
01.2017 - 01.2019
Concrete Laborer
Tom Edstien
01.2015 - 01.2017
Laborer
Kiswell Homes
01.2011 - 01.2015
Retail Worker
Forster Tavern Bottle Shop
01.2010 - 01.2013
High School Diploma -
Penrith High School
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