ADAM HAUSWIRTH

• Client Relationship & Growth:
  Build and maintain strong client relationships, offering tailored solutions to foster loyalty and drive repeat business. Engage with key stakeholders to ensure satisfaction and long-term partnerships.
• Sales Strategy & Forecasting:
  Create sales plans to drive revenue growth and manage forecasts to align with targets. Adjust strategies to meet market needs and business goals.
• Account Performance & Reviews:
  Conduct regular account reviews, identify improvement areas, and strategize for growth. Analyze data to uncover trends and new opportunities.
• Cross-Functional Coordination:
  Lead cross-functional teams to ensure timely delivery of products/services and exceed client expectations. Collaborate across departments to resolve issues and improve satisfaction.
• Customized Solutions & Proposals:
  Develop tailored proposals in partnership with internal teams, addressing client needs and demonstrating Sandvik’s value.
• Contract Renewals & Negotiations:
  Lead contract renewals and negotiations, ensuring mutually beneficial terms and long-term collaboration.
• Consultative Selling & Expansion:
  Use consultative selling to expand wallet share and identify new opportunities, while strengthening existing relationships.
• Proactive Issue Resolution & Retention:
  Identify and resolve potential issues early, ensuring client retention and satisfaction.
• Team Mentoring & Development:
  Mentor account management team members, fostering continuous learning and improving team performance.
• CRM & Sales Tracking:
  Utilize CRM tools for tracking client interactions and sales progress, ensuring accurate forecasting and reporting.
• Industry Representation & Networking:
  Represent Sandvik at events, network with potential clients, and showcase products to expand market presence.
• Collaborative Account Planning:
  Develop and execute collaborative account plans with internal teams, aligning with company objectives to drive growth.

ACHIEVEMENTS

• Revenue Growth: Led the account team to achieve a 22% year-on-year revenue increase in 2023.
• Opportunity Identification: Successfully navigated three major nickel mine closures in early 2024, securing new opportunities to deepen Sandvik’s integration within Perenti’s business.
• Product Implementation: Collaborated on the successful trial of the TH665iB at Sunrise Dam Minesite, showcasing product capabilities and driving adoption.
• New Product Integration: Oversaw the integration of the first DL422iE at Nova Minesite, expanding the product offering in the region.
• Rock Drill Trials: Mobilized and facilitated successful rock drill trials, with the RD1735 drifter trial still operational at Sunrise Dam.
• Cross-Company Collaboration: Drove collaboration between Perenti and Sandvik through LOHA and UGD product workshops, resulting in tangible product and process improvements.
• Rebuild Success: Managed successful rebuild rock drill trials at Sunrise Dam, leading to a full site conversion to Sandvik’s drifter rebuild business.

• Operations Management:
  Lead day-to-day operations of SA APAC ROTO Service Contracts, ensuring seamless execution and alignment with customer requirements and business objectives. Coordinate cross-functional teams for consistent service delivery.
• Contract Proposal Development:
  Support the creation of contract proposals, analyze new opportunities, and collaborate with sales to develop competitive service offerings that meet market and client needs.
• Client Negotiations & Relationship Management:
  Negotiate with clients to expand service contracts and secure long-term partnerships. Develop tailored solutions that meet client needs, optimize profitability, and enhance loyalty.
• Strategic Account Management:
  Analyze customer accounts and create win strategies in collaboration with Rock Tools/Accounts support. Regularly review performance and adjust strategies for continuous growth.
• Inventory & Stock Management:
  Collaborate with inventory teams to optimize stock management, reduce excess inventory, and ensure availability of critical components for service contracts.
• Technical & Service Support:
  Provide expert technical support for SA APAC Rock Tools contracts, addressing issues and escalations to maintain service quality.
• Safety Protocol Development:
  Lead the development and continuous improvement of safety protocols, ensuring compliance with policies and fostering a culture of safety awareness across teams.
• Team Development & Change Management:
  Build and develop a high-performing services team through change management processes, improving skills and aligning team goals with business objectives.
• Continuous Process Improvement:
  Identify and implement process improvements to streamline operations, reduce inefficiencies, and enhance service quality.
• Career Pathways & Talent Development:
  Focus on talent retention by establishing career pathways, providing coaching, and aligning development with Sandvik’s long-term objectives.
• Profitability & Financial Management:
  Manage the profitability of service contracts, monitor performance, and implement corrective actions to meet financial targets.
• Safety Advocacy & Policy Communication:
  Promote Sandvik’s safety culture by reinforcing safety messages and ensuring adherence to Environment, Health, and Safety policies.
• Diversity & Inclusion Initiatives:
  Collaborate with the contracts team to implement Diversity and Inclusion initiatives, improving team inclusivity and enhancing the service offering to customers.

ACHIEVEMENTS

• New Contract Mobilization: Successfully mobilized two new on-site Rock Tools contracts, overseeing the process from design to full implementation.
• Contract Negotiations: Played a key role in negotiating two 3-year contract extensions with major underground contractors, securing long-term partnerships.
• Project Leadership: Co-led the successful redesign and implementation of the Operations Field Support job description, driving a 475% increase in applications in support of the Diversity and Inclusion initiative.
• Safety Excellence: Empowered the team to achieve an impeccable safety record, maintaining zero LTI or MTI during my tenure and leading multiple sites to reach 5-20 year LTI-free milestones.

• Operations Management & Support:
  Oversee daily operations of SA Canada Rock Tools Service Contracts, ensuring smooth execution and alignment with customer expectations. Coordinate with remote teams to meet contractual obligations and quality standards.
• Contract Proposal Development & Opportunity Identification:
  Assist in preparing new service contract proposals and identifying business growth opportunities. Work with sales teams to craft competitive offerings.
• Customer Negotiations & Business Expansion:
  Negotiate with current and prospective customers to secure new business opportunities, drive revenue growth, and strengthen client relationships.
• Account Strategy & Execution:
  Analyze and execute customer account acquisition and retention plans with Rock Tools support teams. Align efforts with business goals for long-term success.
• Inventory Management & Stock Optimization:
  Collaborate with regional teams to optimize inventory levels and improve stock management processes, ensuring support for service contract needs.
• Technical & Service Support:
  Provide technical support for SA Canada Rock Tools contracts, promptly addressing issues to maintain service quality and client satisfaction.
• Safety Protocols & Implementation:
  Lead the development and enforcement of safety protocols within the team, ensuring compliance with Sandvik’s EHS policies.
• Team Development & Change Management:
  Develop a high-performing services team through change management, driving team growth, operational efficiency, and alignment with business goals.
• Process Improvement & Change Initiatives:
  Identify and implement process improvements to enhance service efficiency, quality, and operational outcomes.
• Career Development & Talent Retention:
  Create career pathways for the Rock Tools Services team, supporting professional growth and progression within Sandvik.
• Profitability & Financial Management:
  Manage service contract profitability, ensuring financial viability and strong margins while meeting customer and operational goals.
• Safety Advocacy & Policy Communication:
  Promote safety initiatives and ensure adherence to Sandvik’s EHS policies, fostering a safety-focused culture across all teams.

• Sales Forecasting & Budgeting:
  Compile and review sales forecasts and budgets, ensuring alignment with business goals.
• Tender Opportunities:
  Review and compile tender opportunities, ensuring timely and competitive submissions.
• Customer Negotiations:
  Negotiate with current and potential customers to identify and secure business opportunities.
• Account Strategy & Execution:
  Analyze, strategize, and execute customer account plans in collaboration with Account Managers.
• Inventory & Business Opportunity Strategy:
  Collaborate with regional inventory teams to identify and pursue new business opportunities.
• Technical & Sales Support:
  Provide technical and sales support for Australian Rock Tools service contracts, ensuring customer satisfaction.
• Safety Protocols Implementation:
  Implement and support safety protocols and procedures within the Rock Tools business area.
• Team Building & Management:
  Build, manage, and diversify a high-performing sales team to meet objectives.
• Profitability Management:
  Manage the profitability of the sales area, ensuring targets are met and maintained.
• Market Intelligence Sharing:
  Compile and share market intelligence within the sales team to enhance strategy and performance.
• Cross-Functional R&D Planning:
  Collaborate with product line teams to plan R&D initiatives focused on specific customer needs.
• Safety Meetings Communication:
  Lead and manage safety meetings, ensuring alignment with Sandvik’s EHS policies.