Adam Hutchins
Cairns,QLD
Summary
Skilled Residential Care Worker and Qualified Dispensing Optician from Specsavers, adept in medication administration and providing emotional support. Demonstrates professionalism and decision-making abilities, enhancing client well-being and satisfaction. Proven track record in improving patient care protocols and training student opticians, showcasing a commitment to excellence in healthcare services. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Residential Care Worker
Southern Cross Support Services
Cairns, QLD
03.2022 - 08.2024
- Provided emotional and physical support to residents.
- Assisted in the development of daily living skills for individuals with special needs.
- Supervised activities such as meals, recreational activities, and outings for assigned clients.
- Managed medication administration according to protocol.
- Monitored health conditions and reported changes to medical staff.
- Maintained records of client progress and services provided.
- Responded promptly to emergency situations involving residents or visitors.
- Ensured that all safety protocols were followed at all times when caring for residents.
- Provided companionship by engaging in conversations and listening attentively.
- Implemented positive reinforcement strategies when interacting with clients.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Administered medications and educated patients and families on correct at-home administration.
Qualified Dispensing Optician
Specsavers
Smithfield/Cairns, QLD
03.2010 - 03.2022
- Provided technical advice on the selection of eyeglasses, contact lenses and other optical products.
- Maintained accurate records of all transactions with customers.
- Performed routine vision tests to determine prescription requirements for eyeglasses or contact lenses.
- Adjusted, repaired and maintained eyeglass frames and lenses according to customer specifications.
- Educated patients on proper care and use of contact lenses and eyeglasses.
- Compiled patient data into a computerized database system for tracking purposes.
- Verified insurance coverage for payment of services rendered.
- Ordered optical supplies from vendors when necessary for inventory replenishment.
- Monitored stock levels in order to ensure adequate supply at all times.
- Ensured compliance with applicable state laws regarding the sale and dispensing of optical products.
- Operated automated equipment such as lensometers and edging machines.
- Provided excellent customer service by responding promptly to inquiries or requests.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Maintained records of prescriptions, orders and payments.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Supervised and contributed to training student opticians.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
Education
Certificate IV - Optical Dispensing
Royal Melbourne Institute of Technology
Melbourne, VIC10-2012
High School Diploma -
Horsham Technical School
Horsham, VIC10-1989
Skills
- Personal care assistance
- Client transportation
- Positive reinforcement
- Youth engagement
- Disability awareness
- Physical assistance
- Confidentiality practices
- Working independently
- Mental health support
- Medical terminology
- Cultural sensitivity
- Vital signs monitoring
- Problem-solving
- Professionalism
- Behavior redirection
- Medication administration
- Decision-making
- Team building
Affiliations
- I love to help people, from volunteering at Bunnings Sausage Sizzles to helping out with Coaching, Team Management & Scoring for my sons Basketball/ Football or even as simple as offering to help friends & family with any "heavy lifting" required.
Accomplishments
- Quite regularly I was awarded for my customer feedback, in store with Specsavers we would receive "gift vouchers" for positive feedback, as the In-Store Trainer/ Store Supervisor I eventually declined these awards as I believed they should go to less experienced team members as reward & encouragement.
Certification
- Certificate IV in Optical Dispensing from RMIT.
- Blue Card, Working with Children.
- Yellow Card, Working with Disability.
- Hope and Healing.
- First Aid & CPR
- Supervision & Management.
- Queensland Open Drivers License.
- Epilepsy Treatment & Medicine Administration.
References
References available upon request.
Timeline
Residential Care Worker
Southern Cross Support Services
03.2022 - 08.2024
Qualified Dispensing Optician
Specsavers
03.2010 - 03.2022
- Certificate IV in Optical Dispensing from RMIT.
- Blue Card, Working with Children.
- Yellow Card, Working with Disability.
- Hope and Healing.
- First Aid & CPR
- Supervision & Management.
- Queensland Open Drivers License.
- Epilepsy Treatment & Medicine Administration.
Certificate IV - Optical Dispensing
Royal Melbourne Institute of Technology
High School Diploma -
Horsham Technical School
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