Adam Ibrahim
Leumeah,NSW
Summary
Proven expertise in relationship building and retail sales, demonstrated through a successful tenure at Coles Supermarket. Excelled in creating positive customer experiences, achieving high satisfaction ratings, and fostering loyal client relationships. Skilled in active listening and customer engagement, contributing to significant sales growth and team development.
Developed strong communication and problem-solving skills in one-on-one educational environment. Demonstrates adaptability and keen understanding of individualized learning needs, looking to transition into new field. Capable of leveraging these transferrable skills to contribute effectively in dynamic and collaborative setting.
Overview
5
5
years of professional experience
Work History
Home Tutor
Self-employeed
11.2023 - Current
- Developed parent and student relationships by offering interactive assignments for students and parents.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Communicated with parents and teachers on students' progress.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Established rapport with students and families, fostering positive relationships conducive to successful learning outcomes.
Personal Shopper
Coles Supermarket
03.2021 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Set and achieved company defined sales goals.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Customer Service Representative
KFC
02.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Education
Bachelor of Clinical Science - Science
Macquarie University
Sydney, NSW11-2025
High School Diploma -
East Hills Boys High School
Panania, NSW09-2023
Skills
- Customer service
- Relationship building
- Customer relationship building
- Relationship selling
- Customer care
- Retail Sales Experience
- Closing techniques
- Referral marketing
- Active listening
- Customer engagement
Timeline
Home Tutor
Self-employeed
11.2023 - Current
Personal Shopper
Coles Supermarket
03.2021 - Current
Customer Service Representative
KFC
02.2020 - 03.2021
Bachelor of Clinical Science - Science
Macquarie University
High School Diploma -
East Hills Boys High School
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