Summary
Overview
Work History
Education
Skills
Timeline
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Adam Jordan

Whittlesea,VIC

Summary

Results-driven and relationship-focused Sales Professional with a proven track record in business ownership, negotiation, and client relationship management. I bring strong communication, influence, and problem-solving skills, combined with a background in leadership, performance coaching, and high-pressure environments. My experience has developed a natural ability to build trust quickly, understand customer needs, handle objections, and consistently deliver results. I am highly motivated and resilient, thriving in target-driven environments while maintaining a strong focus on customer satisfaction and long-term relationships.

Overview

11
11
years of professional experience

Work History

Senior Vac Truck Operator (Industrial)

Confidential
01.2022 - Current

* Expertly operate industrial vacuum trucks for high-volume waste removal, excavation, and site preparation projects with precision and efficiency.

* Execute high-pressure water demolition and cutting tasks for complex industrial and civil works.

* Conduct comprehensive pre-operation inspections and routine maintenance for reliable equipment performance.

* Diagnose and resolve operational challenges with heavy machinery to maintain an uninterrupted workflow.

* Apply advanced knowledge of confined space procedures and adhere to all regulatory standards.

* Train and mentor junior operators, enhancing team performance and operational efficiency.

* Consistently deliver superior project outcomes, meeting or exceeding timelines and client expectations.

  • Promoted a positive company image by maintaining a professional demeanour and clean truck exterior, fostering strong customer relationships.
  • Dropped and hooked trailers and changed the configuration of equipment.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.

Crew Leader – (Plumbing & Drain Relining

Rangedale
01.2019 - 01.2022

* Supervised and coordinated plumbing and drain relining projects from start to finish.


* Managed on-site teams, allocated tasks, and ensured timely completion of projects.


* Conducted inspections, diagnostics, and troubleshooting for complex plumbing systems.


* Applied technical skills in pipe relining, repair, and maintenance.


* Ensured compliance with safety standards, plumbing codes, and client specifications.


* Provided mentorship and guidance to junior team members.


* Developed project plans, managed resources, and delivered high-quality outcomes.


* Liaised directly with clients to understand requirements and provide solutions.

Business Owner / Director – Plumbing Services

The Blockage Hunters
01.2015 - 01.2019
  • Developed and implemented efficient drainage solutions for residential and commercial properties.
  • Trained and mentored staff on plumbing systems and customer service best practices.
  • Managed project timelines, ensuring timely completion of all service requests.
  • Established relationships with suppliers to enhance quality of materials used in projects.
  • Streamlined operational processes, improving service delivery efficiency by optimizing workflow.
  • Analyzed customer feedback to refine service offerings, enhancing overall client satisfaction.
  • Led marketing initiatives to increase brand visibility and attract new clientele through digital platforms.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favourable contracts with suppliers.
  • Proactively identified potential risks and implemented mitigation strategies to minimise negative impacts on projects or business operations.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.

Education

Graduate Certificate - Certificate Life Coaching Level 1

The Life Coaching College
11/12-16 Garden Blvd, Dingley Village VIC 3172

Graduate Certificate - Neuro-Linguistic Programming (NLP) Practitioner

The Life Coaching College
11/12-16 Garden Blvd, Dingley Village VIC 3172

Graduate Certificate - Hypnosis

The Life Coaching College
11/12-16 Garden Blvd, Dingley Village VIC 3172

Graduate Certificate - Kids Coaching

The Life Coaching College
11/12-16 Garden Blvd, Dingley Village VIC 3172

Graduate Certificate - Relationship Coaching

The Life Coaching College
11/12-16 Garden Blvd, Dingley Village VIC 3172

Certificate III - General Plumbing & Gas Fitting

RMIT University
Melbourne, Victoria, VIC
03-2013

Skills

  • Load securing proficiency
  • Safe driving practices
  • Active listening
  • Patience and perseverance
  • Truck maintenance
  • Problem-solving capacity
  • Strong work ethic
  • Customer service
  • Safe driving
  • Dependable and reliable
  • Attention to detail
  • Verbal and written communication
  • Decision-making
  • Equipment operation
  • Reliability
  • Excellent communication

Timeline

Senior Vac Truck Operator (Industrial)

Confidential
01.2022 - Current

Crew Leader – (Plumbing & Drain Relining

Rangedale
01.2019 - 01.2022

Business Owner / Director – Plumbing Services

The Blockage Hunters
01.2015 - 01.2019

Graduate Certificate - Certificate Life Coaching Level 1

The Life Coaching College

Graduate Certificate - Neuro-Linguistic Programming (NLP) Practitioner

The Life Coaching College

Graduate Certificate - Hypnosis

The Life Coaching College

Graduate Certificate - Kids Coaching

The Life Coaching College

Graduate Certificate - Relationship Coaching

The Life Coaching College

Certificate III - General Plumbing & Gas Fitting

RMIT University
Adam Jordan