Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Adam Joseph

Bentley,WA

Summary

Experienced in multiple professional fields. I have a friendly disposition and enjoy working within a team or flying solo. Versatile and adaptable, capable and organised, I will bring a level of maturity and reliability to the role.

Overview

18
18
years of professional experience

Work History

Delivery Driver

GAC Distribution
06.2022 - 08.2023
  • Delivering The West Australian newspaper to business and residential clients throughout Perth
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.

Delivery Driver

Border Express
01.2019 - 01.2022
  • Delivering packages to businesses and residences
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.

Bartender

Golden Eagle Tavern
04.2018 - 01.2019
  • Seating customers in restaurant, Serving dishes, Cleaning bar, tables, glasses
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Kept bar presentable and well-stocked to meet customer needs with a focus on stock rotation.

Bartender

Mail exchange Hotel
08.2013 - 10.2016
  • Customer service, taking customers food orders, general cleaning duties
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.

Account Executive

GE Capital
06.2008 - 08.2012
  • Performed stock audits on marine, caravan, earthmoving, trucks, motorcycles
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
  • Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Lead Teller

NAB
01.2006 - 05.2008
  • Opening and closing of branch, Balancing safe and tills, Staff support, Customer liaisons
  • Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
  • Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
  • Boosted branch sales with proactive product recommendations based on customer needs.
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
  • Exceeded cross-selling goals by effectively communicating product benefits tailored to customers'' unique financial situations.
  • Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Optimized workflow processes through effective communication with coworkers during peak hours.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

Graduate Diploma - Civil Engineering

Melbourne Polytechnic
Epping, VIC
11.2013

High School Diploma -

Hunter Sports School
Gateshead, NSW
1996

Skills

  • Excellent written and verbal communication
  • Team player
  • Proven ability to work autonomously
  • Logic and common sense
  • Attention to detail
  • Cash handling float balancing experience
  • Absorb new skills quickly
  • Well-mannered
  • Effective problem solving
  • Experienced in stock take and stock rotation
  • Versatile and adaptable

References

References available upon request

Timeline

Delivery Driver

GAC Distribution
06.2022 - 08.2023

Delivery Driver

Border Express
01.2019 - 01.2022

Bartender

Golden Eagle Tavern
04.2018 - 01.2019

Bartender

Mail exchange Hotel
08.2013 - 10.2016

Account Executive

GE Capital
06.2008 - 08.2012

Lead Teller

NAB
01.2006 - 05.2008

Graduate Diploma - Civil Engineering

Melbourne Polytechnic

High School Diploma -

Hunter Sports School

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Adam Joseph