Summary
Overview
Work History
Education
Skills
Timeline
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Adam Little

Adam Little

Acacia Ridge,QLD

Summary

Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.

Overview

11
11
years of professional experience

Work History

Sales Floor Team Member

The Good Guys
02.2022 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Supported promotional plans by updating signage with price changes.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Processed payments and provided receipts to establish proof of transaction.
  • Recommended accessories and complementary purchases to boost revenue.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Customer Service Administrator

Aramex couriers
07.2021 - 02.2022
  • Office administration and warehouse operational procedures
  • Performed data analysis across multiple systems and spreadsheets
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Researched issues with shipments, product damage and incorrect product amounts.
  • Updated customer service database with new information, address changes and contact details.
  • Coordinated product shipments with correct freight company.

Floor Sales Assistant

Total Tools
08.2020 - 06.2021
  • Sales, Floor Maintenance, good receiving
  • Maintaining customer relationships
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Collaborated with sales and marketing teams to establish an accurate representation of products marketed to customers.
  • Stocked merchandise, clearly labeled items, and arranged according to size or colour.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Inventory and stock control
  • Computer duties, including but not limited to sales tracking, reporting

Multi-talented Operational Store man

Mitre10 RDC
09.2016 - 07.2020
  • Distribution store man undertaking goods receiving, dispatch, picking packing inventory and stock control
  • Receiving stock using digital scanners and paper manifests
  • Picking and packing orders using digital scanners and voice recognition software
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Unloading/loading and staging freight
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labelling merchandise.

Warehouse Associate

Woolworths Group
10.2012 - 06.2016
  • Prepared orders for shipment by picking, packing, and labelling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Operated forklift to safely move and safeguard stock and supplies in the warehouse.
  • Conducted regular inspections and audits to check quality and verify inventory levels.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking, and distribution of merchandise.

Education

Cert II Business Communications and Technology -

First Aid/CPR/Resuscitation -

State Emergency Service

Certificate III Warehousing and Logistics -

Real Institute
01.2015

Skills

  • Teamwork
  • Leadership
  • Work Ethic
  • Dedication
  • Passionate
  • Retail Sales Techniques
  • Time management
  • Product Expertise
  • Attention to detail
  • Product knowledge

Timeline

Sales Floor Team Member

The Good Guys
02.2022 - Current

Customer Service Administrator

Aramex couriers
07.2021 - 02.2022

Floor Sales Assistant

Total Tools
08.2020 - 06.2021

Multi-talented Operational Store man

Mitre10 RDC
09.2016 - 07.2020

Warehouse Associate

Woolworths Group
10.2012 - 06.2016

Cert II Business Communications and Technology -

First Aid/CPR/Resuscitation -

State Emergency Service

Certificate III Warehousing and Logistics -

Real Institute

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