Adam McDonagh
Summary
I have had 30 years experience in Photography and creative industries, Government customer service and community focused outreach programs as well as small businesses and the broader hospitality industry.
Over my varied career I have developed excellent communication skill in many areas of customer focused operations, including government services and private small and large scale business. I am computer literate and process driven, as well as having a strong team building skills and a commitment to honesty and reliability.
Overview
35
35
years of professional experience
Work History
Logistics Coordinator
Community Recovery Center - QLD Government.
02.2025 - 05.2025
- Community Grants processing and supervision
- Logistics and Administration support
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Administrative Assistant
Smart Services QLD
02.2025 - 03.2025
- Disaster Response Team - Grants Administration- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Manager
BarEnd
08.2023 - 11.2024
- Corporate Function Catering
Survey Call Centre, Q&A Market Research
03.2021 - 01.2022
- Survey Collection and documentation
Call Centre Operator
Randstad/Concentrix / Services Australia
05.2020 - 02.2021
- MYGOV Help Desk / CENTRELINK JOBseeker/DSP/AGE Pension - Call Centre Admin and Support Services
Cleaner
Randstad
06.2019 - 09.2019
- Field Services, Urban Cleansing.
Customer Service Supervisor
Queensland Rail
01.2008 - 02.2019
- Customer Service, Ticketing services, Event Merchandising and Staff Training
Corporate Area Catering Assistant
O'Brian Catering Group - The Brisbane Cricket Ground
01.2002 - 01.2008
- Game-Day Corporate Area Manager
- Receiving and Distribution of Stock and Merchandise
Marriot Hotels / Il Centro Restaurant / The Sierra Bar / Sirocco / The Pan and Pot
02.1990 - 01.2002
- Trade Qualified Chef
Education
Cert III - Visual Arts and Photography
South Bank Tafe - Photography Dept.
QLD Tafe Brisbane Southbank11-2024
Barista and Bar Operation Certificates -
Melbourne, VIC01-2024
RSA / RSG / Cert. - Food Handling Safety
Onpoint Hospitality
01.2023
Cert II - Business
QLD Railway
Brisbane QLD01.2010
Cert II - Customer Service
QLD Railway.
Brisbane, QLD01.2010
Cert IV - Hospitality and Event management
Hospitality College Brisbane
12-2002
Trade Diploma - Professional Cookery
Hospitality College Brisbane - South Bank
01.1994
Skills
- Photography and Editing
- Journalism, communication and research
- Customer Service
- Call Centre Operation and Management
- Market Research
- Help Desk
- Event Management
- Cooking Skills
- Restaurant Operation
- Food Safety
- Knowledge of Hospitality
Languages
English
Timeline
Logistics Coordinator
Community Recovery Center - QLD Government.
02.2025 - 05.2025
Administrative Assistant
Smart Services QLD
02.2025 - 03.2025
Manager
BarEnd
08.2023 - 11.2024
Survey Call Centre, Q&A Market Research
03.2021 - 01.2022
Call Centre Operator
Randstad/Concentrix / Services Australia
05.2020 - 02.2021
Cleaner
Randstad
06.2019 - 09.2019
Customer Service Supervisor
Queensland Rail
01.2008 - 02.2019
Corporate Area Catering Assistant
O'Brian Catering Group - The Brisbane Cricket Ground
01.2002 - 01.2008
Marriot Hotels / Il Centro Restaurant / The Sierra Bar / Sirocco / The Pan and Pot
02.1990 - 01.2002
Cert III - Visual Arts and Photography
South Bank Tafe - Photography Dept.
Barista and Bar Operation Certificates -
RSA / RSG / Cert. - Food Handling Safety
Onpoint Hospitality
Cert II - Business
QLD Railway
Cert II - Customer Service
QLD Railway.
Cert IV - Hospitality and Event management
Hospitality College Brisbane
Trade Diploma - Professional Cookery
Hospitality College Brisbane - South Bank
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