Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adam McDonagh

Summary

I have had 30 years experience in Photography and creative industries, Government customer service and community focused outreach programs as well as small businesses and the broader hospitality industry.

Over my varied career I have developed excellent communication skill in many areas of customer focused operations, including government services and private small and large scale business. I am computer literate and process driven, as well as having a strong team building skills and a commitment to honesty and reliability.

Overview

35
35
years of professional experience

Work History

Logistics Coordinator

Community Recovery Center - QLD Government.
02.2025 - 05.2025


  • Community Grants processing and supervision
  • Logistics and Administration support
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.

Administrative Assistant

Smart Services QLD
02.2025 - 03.2025
  • Disaster Response Team - Grants Administration- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Manager

BarEnd
08.2023 - 11.2024
  • Corporate Function Catering

Survey Call Centre, Q&A Market Research
03.2021 - 01.2022
  • Survey Collection and documentation

Call Centre Operator

Randstad/Concentrix / Services Australia
05.2020 - 02.2021
  • MYGOV Help Desk / CENTRELINK JOBseeker/DSP/AGE Pension - Call Centre Admin and Support Services

Cleaner

Randstad
06.2019 - 09.2019
  • Field Services, Urban Cleansing.

Customer Service Supervisor

Queensland Rail
01.2008 - 02.2019
  • Customer Service, Ticketing services, Event Merchandising and Staff Training

Corporate Area Catering Assistant

O'Brian Catering Group - The Brisbane Cricket Ground
01.2002 - 01.2008
  • Game-Day Corporate Area Manager
  • Receiving and Distribution of Stock and Merchandise

Marriot Hotels / Il Centro Restaurant / The Sierra Bar / Sirocco / The Pan and Pot
02.1990 - 01.2002
  • Trade Qualified Chef

Education

Cert III - Visual Arts and Photography

South Bank Tafe - Photography Dept.
QLD Tafe Brisbane Southbank
11-2024

Barista and Bar Operation Certificates -

Melbourne, VIC
01-2024

RSA / RSG / Cert. - Food Handling Safety

Onpoint Hospitality
01.2023

Cert II - Business

QLD Railway
Brisbane QLD
01.2010

Cert II - Customer Service

QLD Railway.
Brisbane, QLD
01.2010

Cert IV - Hospitality and Event management

Hospitality College Brisbane
12-2002

Trade Diploma - Professional Cookery

Hospitality College Brisbane - South Bank
01.1994

Skills

  • Photography and Editing
  • Journalism, communication and research
  • Customer Service
  • Call Centre Operation and Management
  • Market Research
  • Help Desk
  • Event Management
  • Cooking Skills
  • Restaurant Operation
  • Food Safety
  • Knowledge of Hospitality

Languages

English

Timeline

Logistics Coordinator

Community Recovery Center - QLD Government.
02.2025 - 05.2025

Administrative Assistant

Smart Services QLD
02.2025 - 03.2025

Manager

BarEnd
08.2023 - 11.2024

Survey Call Centre, Q&A Market Research
03.2021 - 01.2022

Call Centre Operator

Randstad/Concentrix / Services Australia
05.2020 - 02.2021

Cleaner

Randstad
06.2019 - 09.2019

Customer Service Supervisor

Queensland Rail
01.2008 - 02.2019

Corporate Area Catering Assistant

O'Brian Catering Group - The Brisbane Cricket Ground
01.2002 - 01.2008

Marriot Hotels / Il Centro Restaurant / The Sierra Bar / Sirocco / The Pan and Pot
02.1990 - 01.2002

Cert III - Visual Arts and Photography

South Bank Tafe - Photography Dept.

Barista and Bar Operation Certificates -

RSA / RSG / Cert. - Food Handling Safety

Onpoint Hospitality

Cert II - Business

QLD Railway

Cert II - Customer Service

QLD Railway.

Cert IV - Hospitality and Event management

Hospitality College Brisbane

Trade Diploma - Professional Cookery

Hospitality College Brisbane - South Bank

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Adam McDonagh