Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Hobbies and Interests
Timeline
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Adam Mohamed

Preston,VIC

Summary

Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Experienced manufacturing professional well-versed in daily operations processes, maintenance requirements and housekeeping procedures. Detail-oriented and proactive with good verbal and written communication skills, hardworking nature and complex problem-solving strengths.

Overview

4
4
years of professional experience

Work History

Online Personal Shopper

Woolworths
05.2022 - 06.2023
  • Picked and packed quality products as per online customer orders
  • Resolved order discrepancies and replaced items when necessary
  • Coordinated customer pickups and assisted with loading items into vehicles to ensure efficient delivery processes
  • Followed Woolworth’s procedures and reported any issues to the manager.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.

Volunteer

11.2021 - 10.2022
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Process Worker

Staff Australia
01.2022 - 04.2022
  • Processed fruit, cereal, crackers, and nuts, maintaining a client-focused approach to problem-solving and customer service
  • Managed customer expectations and ensured superior levels of service delivery
  • Unpacked and loaded items on shelves, maintaining cleanliness and compliance with safety standards
  • Encouraged customer engagement and satisfaction while adhering to OSHA safety standards.
  • Prepared, boxed, and staged outgoing shipments.
  • Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
  • Maintained compliance with health, safety, and environment practices.
  • Inspected final products to assess compliance with quality standards and established tolerances.

Coles Service Team member

05.2019 - 05.2020
  • Packed food items in the bakery section
  • Scanned customers' shopping items at the Service desk
  • Served slices and assisted customers at the Deli counter
  • Ensured shelves were adequately stocked with necessary products to enhance customer satisfaction.
  • Provided technical assistance with service operations and connected participants to external resources.
  • Created opportunities for volunteers to develop leadership and other life skills under program guidelines.

Education

VET - Parade College - Building Construction/Carpentry

High School Diploma -

Charles La Trobe College
Melbourne, VIC
11.2021

Skills

  • Leadership
  • Management skills
  • Problem-Solving
  • Time Management
  • Customer Service
  • Communication
  • Active Listening
  • Interpersonal Skills

Extracurricular Activities

BYM Australia (Youth Program) 

- Participated in leadership development programs, mentoring students, and organizing community excursions. 

Heidelberg Star Soccer Club (2018-2019), Coach 

- Provided coaching for the U10 boys' soccer team, focusing on skill development and performance assessment. 

Hobbies and Interests

  • Reading
  • Volunteer work/community involvement
  • Sports

Timeline

Online Personal Shopper

Woolworths
05.2022 - 06.2023

Process Worker

Staff Australia
01.2022 - 04.2022

Volunteer

11.2021 - 10.2022

Coles Service Team member

05.2019 - 05.2020

VET - Parade College - Building Construction/Carpentry

High School Diploma -

Charles La Trobe College

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Adam Mohamed