Adam Mohammad

• Provided assistance and support for customers dealing with financial hardship.
• Implemented feedback-driven improvements, resulting in increased customer satisfaction scores.
• Participated in ongoing training sessions to stay updated on company policies, products, and best practices for customer care.
• Maintained detailed notes of each interaction in the CRM system which allowed seamless follow-ups when necessary.

• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to deliver client shipments at a timely manner
• Excellent communication skills, both verbal and written.
• Organised and sorted client mail received and shipped over two sites
• 
  

• Established rapport with customers using active listening and interpersonal skills.
• Organised store merchandise racks and displays to promote and maintain visually appealing environments.
• Increased sales by offering advice on purchases and promoting additional products.

Face to face communication with customers to assist with enquiries

Handle cash and cheque transactions on customers behalf

Open transaction and savings accounts

Perform store balancing at end of day

Wrote Home Loan applications on behalf of customers

Organised any structural changes to loan accounts

Reach out to customers wishing to leave in order to retain their business

Worked as part of a team in order to achieve set weekly KPI's

Control stock incoming and organise to be put on store floor

Provide a positive customer experience by assisting with enquiries

Register sales while on a cash register

Maintain a clean and safe environment in the storefront