Adam Morgan
Keilor East
Summary
Dynamic Client Relationship Manager with a proven track record at QuickSTAT Life Since Logistics - KUEHNE+NAGEL, enhancing customer satisfaction and fostering business growth. Expert in relationship building, client needs assessment, and implementing operational strategies. Achieved significant revenue growth for strategic clients through effective sales opportunity management and conflict resolution skills.
Overview
14
14
years of professional experience
Work History
Client Relationship Manager Australia
QuickSTAT Life Since Logistics - KUEHNE+NAGEL
09.2020 - Current
- To participate in customer implementation and on-board process ensuring a full understanding of customer expectations and agreed processes aligning service flexibility with process compliance to achieve win-win.
- Act as the bridge between the CCL team and customer to fulfil customer requirements while representing the company's best customer interests.
- Set up Standard Operating Procedure (SOP) key reporting structure and customer deliverables to ensure excellent service delivery and identifying areas for improvement.
- Organize and lead customers reviews, strategically seeking management participation where needed.
- Initiate non-conformance reports, carry out full investigation to determine the root cause of the incident and review the CAP (corrective action plan) within the reporting timelines.
- Identify and share opportunities with the business development team to grow customer business, facilitating a higher return in investment (ROI) from existing customers.
- Support and drive continue improvement initiative for better productivity, cost savings and yield development within customer accounts.
- Manage all controlled drug exports/imports and liaise with TGA (Therapeutic Goods Administration) to ensure all legislations are adhered to.
- Initiate periodic Customer Activity Reports to review customer's shipping volume and monitor for any increase/decrease and follow up with the customers on their updated shipping plans report.
- Review the QBR and KPI for key accounts to identify internal and external shipping issues and arrange quarterly meetings with the customer to review and advise on how to rectify these issues.
- Maximized revenue growth for strategic clients through effective management of sales opportunities.
- Coordinated with finance department for accurate invoicing procedures, reducing billing discrepancies significantly for both parties involved.
- Resolved customer issues promptly, fostering loyalty and strengthening long-term relationships.
National Logistics Coordinator
MNX - UPS Company
02.2018 - 07.2020
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Fostered relationships with vendors to secure better pricing and terms, enhancing profitability.
- Ensured compliance with international shipping regulations, preventing legal issues and fines.
- Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
- Facilitated cross-department collaboration to address and resolve logistical hurdles efficiently.
- Reduced delivery times to customers by optimizing route planning and scheduling.
Logistics Supervisor
Coles Supermarkets Cold Supply Chain
10.2010 - 04.2019
- Implement best practices for receipt processing that resulted in increased efficiency
- Develop and implemented procedures for incoming product inspection, quality control and inventory management.
- Ensure compliance with company policies related to receiving operations.
- Coordinate and managed warehouse personnel, ensuring efficient operations of the receiving department.
- Investigated damaged goods claims from customers promptly and fairly.
- Create detailed reports on shipping costs and order history for senior management
- Established strong partnerships with vendors to promote reliable deliveries at competitive prices.
Education
Bachelor Of Business Management - Logistics And Supply Chain Management
RMIT University
Melbourne, VIC11-2016
Skills
- Business growth strategies
- Relationship building and management
- Client needs assessment
- Client satisfaction-driven
- Interpersonal and client communications
- Business analysis
- Conflict resolution skills
- Relationship cultivation and retention
- Problem-solving aptitude
- Operational strategies
- Account management
Timeline
Client Relationship Manager Australia
QuickSTAT Life Since Logistics - KUEHNE+NAGEL
09.2020 - Current
National Logistics Coordinator
MNX - UPS Company
02.2018 - 07.2020
Logistics Supervisor
Coles Supermarkets Cold Supply Chain
10.2010 - 04.2019
Bachelor Of Business Management - Logistics And Supply Chain Management
RMIT University
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