Adam Najja
Melbourne,VIC
Summary
Proven leader with a track record of enhancing customer satisfaction at Direct Result by implementing strategic initiatives and fostering a culture of continuous improvement. Skilled in decision-making and verbal communication, adept at hiring and developing talent. Demonstrates attention to detail and a results-driven approach, significantly improving service quality and team performance.
Overview
3
3
years of professional experience
Work History
Junior Branch Manager
Direct Result (marketing Face to Face)
2023.03 - 2024.06
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
Supermarket Worker
Delhaize Group
2022.05 - 2022.07
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
Pizza Maker/Delivery
Pizza Hut
2022.04 - 2022.06
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
Education
International Marketing
Free University of Brussels
Skills
- Attention to Detail
- Ability to Learn Quickly
- Decision-Making
- Friendly
- Public Speaking
- Marketing
Languages
French
Native or Bilingual
English
Professional Working
Dutch
Elementary
Timeline
Junior Branch Manager
Direct Result (marketing Face to Face)
2023.03 - 2024.06
Supermarket Worker
Delhaize Group
2022.05 - 2022.07
Pizza Maker/Delivery
Pizza Hut
2022.04 - 2022.06
International Marketing
Free University of Brussels
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