Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joel Nkurunziza

Ripley ,QLD

Summary

Motivated and caring individual with a strong desire to make a positive impact in the lives of others. While new to formal support work, I bring excellent interpersonal skills, a compassionate nature, and a commitment to providing high-quality, person-centered care. Eager to learn and contribute to a supportive team environment while promoting dignity, independence, and well-being for all clients.

Overview

4
4
years of professional experience

Work History

Owner Courier Driver

Capital Transport Group
04.2024 - Current
  • Providing excellent customer service during pick-ups and deliveries, and fostering strong rapport with clients.
  • Ensuring timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
  • Loading and unloaded packages onto delivery vehicles for proper storage and handling.

Mobile Patrol Security Officer

Wilson security
10.2023 - 03.2024
  • Conducted regular patrols of assigned areas to identify any suspicious activity or security breaches
  • Investigated incidents onsite, gathering evidence and making reports as required.
  • Responded quickly to emergency situations by calling for backup if necessary.
  • Provided escorts for personnel entering and leaving the premises in accordance with established procedures.

Delivery Van Driver

Dragonfly shipping
08.2021 - 02.2022
  • Assembled components of a variety of products, adhering to production specifications.
  • Monitored assembly line operations and identified any issues or problems that arose.
  • Inspected finished products for quality assurance purposes.
  • Performed routine maintenance on equipment as necessary.
  • Provided training and guidance to new employees on proper assembly techniques.
  • Delivered packages to customer locations in a timely manner while following all safety regulations.
  • Verified contents of inventory loads against shipping papers prior to leaving distribution center.
  • Determined optimal routes based on GPS application information and knowledge of local routes.

Customer Service Representative

Probe group
08.2022 - 06.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Certificate 2 Individual Support - Support Work

Sage Education
Ipswich, QLD

Security And Loss Prevention Services

Asset College
01-2023

Health And Fitness

Fit College
01-2021

Skills

  • Empathy and active learning
  • Emotional support
  • Effective communication
  • Patience and reliability
  • Basic first aid knowledge
  • Willingness to learn
  • Teamwork and flexibility
  • Respect for diversity and inclusion
  • Task Prioritization
  • Honest and Dependable
  • Critical Thinking
  • Decision-Making

Timeline

Owner Courier Driver

Capital Transport Group
04.2024 - Current

Mobile Patrol Security Officer

Wilson security
10.2023 - 03.2024

Customer Service Representative

Probe group
08.2022 - 06.2023

Delivery Van Driver

Dragonfly shipping
08.2021 - 02.2022

Security And Loss Prevention Services

Asset College

Health And Fitness

Fit College

Certificate 2 Individual Support - Support Work

Sage Education

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Joel Nkurunziza