Adam O'Loughlin-Seccull
Ballarat
Summary
Dynamic Restaurant Manager with proven success at McDonald's, enhancing customer engagement and reducing staff turnover through effective leadership and open communication. Expert in inventory management and optimizing labor costs, I foster collaboration and prioritize team development to drive operational excellence and elevate service quality.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
McDonald's
09.2017 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
Associate of Science - Engineering Technology - Electrical
RMIT University
Melbourne, VIC12-2018
Skills
- Team management
- Inventory management
- Collaboration and teamwork
- Critical thinking
- Customer engagement
- Organization and prioritization
- Business operations expertise
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Increased sales by 12% while reducing food costs by 2%, leading to a $600,000 net profit in the last two years.
- Supervised team of 130 staff members.
Languages
English
Native or Bilingual
Timeline
Restaurant Manager
McDonald's
09.2017 - Current
Associate of Science - Engineering Technology - Electrical
RMIT University
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