Adam Pagurko
Perth,WA
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pool and Spa Attendant
The Ritz-Carlton Club, Aspen Highlands
07.2022 - 09.2022
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Assisted in increasing spa revenue by effectively promoting and upselling various treatments and products.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
- Maintained inventory levels to guarantee consistent availability of necessary supplies and products for smooth spa operations.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Conducted regular inspections of facilities, identifying areas for improvement and addressing them promptly.
- Enhanced guest satisfaction by responding promptly to inquiries or concerns with professionalism and empathy.
- Monitored equipment functionality regularly to ensure optimal performance during treatments while adhering safety guidelines.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Greeted guests and escorted to correct treatment rooms.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels and refilling spa water.
- Greeted customers and offered them assistance.
- Processed payments from guests for coatroom services.
Pool and Spa Attendant
The Ritz-Carlton Club, Aspen Highlands
07.2021 - 09.2021
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Assisted in increasing spa revenue by effectively promoting and upselling various treatments and products.
- Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
- Maintained inventory levels to guarantee consistent availability of necessary supplies and products for smooth spa operations.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Conducted regular inspections of facilities, identifying areas for improvement and addressing them promptly.
- Enhanced guest satisfaction by responding promptly to inquiries or concerns with professionalism and empathy.
- Monitored equipment functionality regularly to ensure optimal performance during treatments while adhering safety guidelines.
- Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
- Greeted guests and escorted to correct treatment rooms.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels and refilling spa water.
- Greeted customers and offered them assistance.
- Processed payments from guests for coatroom services.
Pool Lifeguard
Plaza Beach Resort
06.2020 - 09.2020
- Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
- Reduced response time to emergencies with regular practice of first-aid and CPR procedures.
- Improved water quality by conducting regular tests and adjusting chemical levels as needed.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Assisted in the planning and execution of aquatic events, promoting community engagement.
- Provided exceptional customer service, addressing patron concerns and inquiries promptly and professionally.
- Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
- Responded to emergency situations in a timely, efficient manner.
- Earned Water Safety Instructor certification and managed beachfront safety.
Insurance Agent
TBA
06.2020 - 08.2020
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Education
Engineer - Food And Safety Control
Slovak University of Agriculture
Nitra, Slovak Republic05.2024
Bachelor of Science -
Slovak University of Agriculture
Nitra, Slovak Republic06.2022
High School Diploma -
Gymnazium / College
Presov, Slovak Republic05.2019
Skills
- Client Records Management
- Guest Relations
- Delivery Management
- Work Orders
Accomplishments
Water Safety Instructor Certificate
Affiliations
- Hiking, Books, Music, Calisthenics
Languages
English
Full Professional
German
Limited Working
Software
Excel 2021/ Adobe Acrobat X Pro/ Microsoft Visio 2021/ Adobe Reader XI & PAM
Certification
Masseuse - Diploma Cetrificate - Kosice/Slovak Repoblic - year 2022/1 year course
Timeline
Pool and Spa Attendant
The Ritz-Carlton Club, Aspen Highlands
07.2022 - 09.2022
Pool and Spa Attendant
The Ritz-Carlton Club, Aspen Highlands
07.2021 - 09.2021
Pool Lifeguard
Plaza Beach Resort
06.2020 - 09.2020
Insurance Agent
TBA
06.2020 - 08.2020
Engineer - Food And Safety Control
Slovak University of Agriculture
Bachelor of Science -
Slovak University of Agriculture
High School Diploma -
Gymnazium / College
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