Adam Perry
Summary
Accomplished business leader with a proven track record at Donut King Woodgrove, showcasing expertise in operations management and customer relations. Leveraged strong organizational abilities and safety compliance to enhance operational efficiency and client satisfaction. Excelled in fostering robust relationships and driving business growth through strategic planning and financial management. Highly successful Franchise Owner with solid background in Donut King operations. Directs business activities with proven expertise in strategic planning, marketing, and staff leadership. Expert in driving consistent growth. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Business Manager
Made2Clean Group
02.2020 - Current
- This has been an ongoing casual role on weekends and after hours.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Build Cleans
- Event Cleans
- Office Cleaning
Owner/Operator Truck Driver
Earthlift Excavations
05.2019 - 03.2023
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Maximized load safety by balancing, securing, and weighing products.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
Franchise Owner
Donut King Woodgrove
10.2004 - 04.2019
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
- Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
- Developed comprehensive, well-organized financial records to maintain accuracy and facilitate efficient business management.
- Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
Owner Driver
Stegbar Windows
01.2002 - 06.2004
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Tyre Builder
South Pacific Tyres
09.1997 - 12.2001
- Reduced material costs by accurately measuring and cutting materials for each specific tire model, avoiding unnecessary waste.
- Coordinated effectively with other departments such as logistics and warehousing teams, ensuring timely delivery of finished tires for shipment or storage purposes.
- Displayed strong organizational skills in managing work area, keeping tools and equipment clean and readily accessible for efficient use during tire building tasks.
- Ensured strict adherence to quality control standards by carefully inspecting each tire for defects before passing it along to the next stage of production.
- Demonstrated adaptability by quickly learning new software systems implemented within the production process, minimizing any disruption to workflow efficiency as a result of technological changes.
- Mastered multiple types of equipment used in the tire-building process, increasing versatility and ability to support various stages of production as needed.
Education
High School Diploma -
Catholic Regional College
Melton West, VICBachelor Hotel Management - Hospitality Administration And Management
William Angliss Institute of TAFE
Melbourne, VICNo Degree - Construction White Card
Eclipse Training
Online11.2018
Skills
- Professionalism and Work Ethic
- Safe Driving Practices
- Safety Compliance
- Self-motivation and discipline
- Truck loading and unloading
- Accident prevention strategies
- Vehicle maintenance knowledge
- Paperwork coordination
- Organizational abilities
- GPS Navigation Systems
- Vehicle Inspection
- Critical Thinking Capacity
- Preventive Maintenance
- Safety Management
- Route Planning
- Strong Work Ethic
- Safe Driving
- Equipment Operation
- Vehicle inspections
- Inclement weather driving
- Brand Compliance
- Franchise Relations
- Operations Management
- Small business operations
- Verbal and written communication
- Relationship Building
- Project estimating
- Customer Relations
- Quality Management Systems
- Sales Leadership
- Strategic Planning
- Staff Management
- Client Service
- Business launch
- Project Management
- Staff hiring
- Sales management
- Bidding processes
- Business Management
- Employee Development
- Partnership Development
- Negotiation
- Team Oversight
- Cost Reduction
- Marketing
- Financial Management
- Business Planning
- Business Development
Timeline
Business Manager
Made2Clean Group
02.2020 - Current
Owner/Operator Truck Driver
Earthlift Excavations
05.2019 - 03.2023
Franchise Owner
Donut King Woodgrove
10.2004 - 04.2019
Owner Driver
Stegbar Windows
01.2002 - 06.2004
Tyre Builder
South Pacific Tyres
09.1997 - 12.2001
High School Diploma -
Catholic Regional College
Bachelor Hotel Management - Hospitality Administration And Management
William Angliss Institute of TAFE
No Degree - Construction White Card
Eclipse Training
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