Adam Scott ASM, ADM
Mount Macedon,Victoria
Summary
Strategic leader in healthcare education and aviation with expertise in curriculum design and competency assessment. Skilled in managing emergency department operations to enhance patient care and optimise data management. Focused on driving continuous improvement, fostering team collaboration, and advancing quality assurance in inclusive learning environments.
Overview
36
36
years of professional experience
Work History
Emergency Department Clerk
Western Hospital
02.2023 - Current
- Prioritised tasks and managed multiple responsibilities under pressure to ensure smooth operation of the emergency department.
- Utilised advanced computer software skills to enhance efficiency in an emergency department. ranging from intermediate to advanced, relevant to an emergency department.
- Collaborated with colleagues to strengthen teamwork and deliver effective patient care. well with others in a group.
- Expressed ideas and information clearly to facilitate effective communication within the team, both in writing and speaking.
- Gather and organise data to produce precise reports.
Practice Manager
Eureka Medical & Dental Centre
Ballarat, VIC
04.2025 - 10.2025
- Managed daily operations, including scheduling appointments, verifying insurance coverage, and resolving customer inquiries and complaints to streamline practice workflow.
- Oversaw financial operations such as budgeting, billing, and collections.
- Supervised and provided guidance to staff members, motivating them to perform their best.
- Trained new staff on practice policies and procedures, providing ongoing feedback and coaching to ensure compliance and enhance team performance.
- Evaluated staff performance, providing feedback and taking corrective action when necessary.
- Reviewed existing policies and procedures regularly to ensure they are up-to-date with changing regulations.
- Evaluated healthcare delivery processes, suggesting changes to improve effectiveness and align with regulatory standards.
- Identified opportunities and took action to build strategic relationships between units, achieving business goals.
Ambulance Attendant
Royal Flying Doctor Service
02.2018 - 02.2023
- Primary care, monitoring, and treatment of patients during their journey.
- Ensured safe transportation of patients by adhering to traffic regulations and road laws for patient transport vehicles.
- Performing as part of a team to deliver high-quality care and treatment in a timely, safe, and efficient manner.
- Providing structured clinical handovers for all inter-hospital and diagnostic-related transfers.
- Facilitated Community First Aid Training sessions, equipping attendees with lifesaving skills to enhance community health preparedness.
Senior Pathology Teacher & Programme Co-Ordinator
NMIT
07.2014 - 02.2018
- Recognised for teaching excellence, enthusiastic instruction, and 'above-and-beyond' commitment to maximising learning outcomes and student success.
- Developed classroom assessment methods and techniques; implemented effective tools compliant with ASQA and other governing bodies to ensure quality education.
- Developed course materials including syllabus and class assignments, and coordinated acquisition of books and laboratory equipment to enhance learning resources.
- Integrated Microsoft Office Suite into curriculum planning and classroom management across 5 pathology courses over 3 academic terms, increasing assignment completion rates by 18% and streamlining resource distribution for 120+ students.
- Delivered first aid units to students and staff, enhancing safety awareness and preparedness within the institution.
Works Safety Officer Supervisor
APAC Australia Pacific Airports Corporation
Melbourne
01.2013 - 07.2014
- Verified compliance with airport security programme requirements, enhancing safety for all customers.
- Enforced regulations on vehicular traffic and parking in front of terminals to minimise congestion and ensure smooth vehicle flow.
- Created comprehensive classroom assessment methods and techniques-adopted effective tools that were compliant with Melbourne Airport Operations, encompassing airside and landside activities.
Customer Service Manager
Jetstar Airways
02.2006 - 01.2013
Ground Operations Team Leader
Virgin Australia
02.2002 - 01.2006
Aviation & Combat Medic
United Nations
02.2002 - 05.2002
Combat & Aviation Medic
Australian Regular Army & Royal Australian Air Force
01.1991 - 01.2002
Education
Dual Diploma - Practice Management and Management & Leadership
Centre for Adult Eduction
Online07-2026
Certificate IV - Medical Administration
SWC Training
Melbourne, VIC01-2020
Certificate III - Non-Emergency Patient Transport
St Johns Ambulance
Melbourne, VIC01-2020
TAE40116 Upgrade - TAE40116 Training & Assessment
Monash University
Clayton, VIC01-2019
Certificate IV - Cert IV Pathology Collection
All Health Training
Blackburn, VIC01-2014
TAE40110 & TAELLN411 - TAE LLN (TAE40116)
Monash University
Clayton, VIC01-2014
Works Safety Officer - Works Safety Officer Supervisor
Australia Pacific Airports Melbourne
Tullamarine, VIC01-2013
Certificate III - Cert III Pathology Collection
Adept Training
Parkville, VIC01-2011
Certificate - Advanced Customer Service Training
William Angliss Institute of TAFE
Melbourne, VIC01-2010
Skills
- Patient interaction
- Records management
- Report generation
- Performance evaluation
- Continuous improvement
- Team collaboration
- Task collaboration
- Customer focus
- Strategic planning
- Problem-solving
- Interpersonal communication
- Active listening
Awards
- Australian Service Medal
- Australian Defence Medal
Timeline
Practice Manager
Eureka Medical & Dental Centre
04.2025 - 10.2025
Emergency Department Clerk
Western Hospital
02.2023 - Current
Ambulance Attendant
Royal Flying Doctor Service
02.2018 - 02.2023
Senior Pathology Teacher & Programme Co-Ordinator
NMIT
07.2014 - 02.2018
Works Safety Officer Supervisor
APAC Australia Pacific Airports Corporation
01.2013 - 07.2014
Customer Service Manager
Jetstar Airways
02.2006 - 01.2013
Ground Operations Team Leader
Virgin Australia
02.2002 - 01.2006
Aviation & Combat Medic
United Nations
02.2002 - 05.2002
Combat & Aviation Medic
Australian Regular Army & Royal Australian Air Force
01.1991 - 01.2002
Dual Diploma - Practice Management and Management & Leadership
Centre for Adult Eduction
Certificate IV - Medical Administration
SWC Training
Certificate III - Non-Emergency Patient Transport
St Johns Ambulance
TAE40116 Upgrade - TAE40116 Training & Assessment
Monash University
Certificate IV - Cert IV Pathology Collection
All Health Training
TAE40110 & TAELLN411 - TAE LLN (TAE40116)
Monash University
Works Safety Officer - Works Safety Officer Supervisor
Australia Pacific Airports Melbourne
Certificate III - Cert III Pathology Collection
Adept Training
Certificate - Advanced Customer Service Training
William Angliss Institute of TAFE