Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Adam Shipsides

Dianella,WA

Summary

Dynamic professional with a proven track record in operations management and customer relations at Friendly Aussie Removals. Skilled in project management and relationship building, I excel at enhancing client satisfaction and streamlining processes, resulting in a high rate of repeat business. Committed to delivering exceptional service and innovative solutions.

Overview

25
25
years of professional experience

Work History

Owner/Operator

Friendly Aussie Removals
01.2010 - Current
  • The easiest way to get an overview of how I am is actually google my removal business - I have left reviews on both good and bad. (Google does offer to wipe them for a fee)
  • Established strong relationships with clients, ensuring reliable on time service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Many repeat customers by providing high-quality services.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Personal Trainer

Fit Fast Studio
01.2007 - 01.2010
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Trained clients during strength training, cardio vascular exercise, and stretching.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Developed customized fitness plans for wide range of clients to expand services.
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.

IBM Call Centre - Qantas Account

IBM Ballarat
01.2005 - 01.2007
  • Senior Consultant - Trained new staff and handled escalations
  • Worked Overnight shift alone - handling Qantas Critical Calls
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Graphic Designer

Stawell Times News
12.2000 - 01.2005
  • Developed creative design for print materials, brochures, banners, and signs.
  • Conceptualized creative designs for print materials, banners, and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Trouble Shooting for Newspaper and Commercial printing
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.
  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
  • Met with customers to present mockups and collect information for adjustments.
  • Completed final touches for projects before rollout.

Education

Cert IV Fitness - Health And Fitness

Australian Institute of Fitness
Bendigo
06-2006

Cert IV Graphic Press - Graphic Design

RMIT University
Melbourne, VIC
04-2004

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Business management
  • Staff management
  • Marketing

Interests

Married with 2 children keeps me busy, I also enjoy training our two kids in martial arts (Boxing and BJJ)

I enjoy Adventure/Dirtbike riding

Mountain bike riding (completed the munda biddi)

Camping and Hiking

Timeline

Owner/Operator

Friendly Aussie Removals
01.2010 - Current

Personal Trainer

Fit Fast Studio
01.2007 - 01.2010

IBM Call Centre - Qantas Account

IBM Ballarat
01.2005 - 01.2007

Graphic Designer

Stawell Times News
12.2000 - 01.2005

Cert IV Fitness - Health And Fitness

Australian Institute of Fitness

Cert IV Graphic Press - Graphic Design

RMIT University

Similar Profiles

CREATE PROFILE
Adam Shipsides