Adam Singh

• Actively participate in disaster recovery and annual failover planning, supporting infrastructure validation and cross-site readiness across WAN environments.
• Lead deployment of new operational sites, ensuring resilience through robust configuration, redundancy, and SD-WAN integration.
• Manage and resolve SCADA network incidents, working under pressure to restore services and minimise operational disruption.
• Collaborate with internal stakeholders and external vendors (Orro, NTT) to execute DR tasks and site transitions.
• Execute regular license and certificate audits, supporting security and DR compliance across infrastructure assets.
• Oversaw the lifecycle of network hardware, including asset planning, upgrades, and decommissioning strategies aligned with DR goals.
• Created and maintained detailed network documentation, diagrams, and configuration standards for operational continuity and handovers.
• Contributed to cross-functional IT projects, ensuring network requirements were aligned with application, server, and cloud deployments.
• Responded to and resolved P1/P2 incidents, often involving critical business services or SCADA infrastructure.

Key Projects:

• Hyperconnected - Full network SDWAN upgrade of 80+ sites including carriage.
• Update legacy network devices to authenticate against NPS.

• Delivered Level 1/2 support for critical business platforms, including, Citrix, Exchange, Active Directory, Office365, Zscaler.
• Maintained uptime of business applications, working directly with SCADA operators during outages to recover access and reduce operational risk.
• Supported internal continuity efforts by managing user access, identity, and critical app support during business outages and tech transitions.
• Liaised with vendors to ensure timely resolution of escalated issues affecting core business functions.
• Built and maintained technical knowledge base to support continuity of service desk operations during staff changes or incidents.
• Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
• Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.

• Supported virtual/physical server environments across APAC, with a focus on uptime, disaster preparedness, and regional support continuity.
• Performed VMware administration, patching, and server builds across multiple locations, contributing to IT infrastructure resilience.
• Delivered SCCM deployments and system documentation to streamline provisioning and improve DR response capacity.
• Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
• Worked with cross-functional teams on IT projects and infrastructure upgrades aligned with business continuity goals.
• Delivered user training and documentation to support system recovery and continuity during resource transitions.
• Achievements:
• Awarded for highest number of closed tickets (2018, 2019).
• Reduced SLA breaches to zero, improving recovery times for critical incidents.

• Supported SMEs with email migrations (Office 365), firewall installations (ASA), and router configurations aligned with business continuity objectives.
• Led multiple new site internet and infrastructure deployments, including coordination with ISPs, DNS configurations, and static routing.
• Maintained small-scale hosted environments, performing server swaps and switch upgrades as part of DR or capacity planning.
• Provided end-user support and AV readiness for meetings, conferences, and large VC setups.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.