Adam Smoothy

directly dealt with customer from first point of contact through to attending job, troubleshooting and repairing.

self Managed all aspects of WIP from opening work order through to invoicing.

determined warranty coverage for repairs.

supervised and educated apprentices in safe work practices.

scheduled work in a reactive work environment where I individually serviced high value service agreements

and responded to machine breakdown scenarios.

dealt with procurement from third parties.

approached troubleshooting diligently reviewing all literature relating to systems not to miss an underlying issue.

created solutions for conservative customers to make reasonable variations with management to win work.

gained apprenticeship through work experience in 2018.

Apprentice in a fast paced work environment, supporting major infrastructure projects.

progressed to a field service position during 4th year of apprenticeship.

progressed to trade upgrade

cert III automotive electrical technology.

December 2022 I filled in as a field service resident, progressing me to full time position