Adam Sorbello
Clayton,VIC
Summary
Experienced Client Support Specialist with excellent problem-solving and troubleshooting skills. Known for fostering a client-first approach and thriving in a collaborative team environment. Seeking a challenging career that leverages my skills and knowledge.
Overview
15
15
years of professional experience
Work History
Client Support Coordinator
SEEK
07.2022 - Current
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, both via email and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Kept stakeholders up to date on details and information regarding clients.
- Conducted case management activities and services with multidisciplinary team.
- Received Outstanding in most recent Performance Review, following a year of participating in a range of projects across multiple departments.
Customer Service Representative
SEEK
04.2022 - 07.2022
- Maintaining a relationship with a variety of stakeholders
- Able to work quickly and efficiently to assist customers with support over the phone and through email
- Utilising my knowledge to communicate complex technical information in an easy to understand way
- Prioritising tasks to ensure efficient output
- Developed customer service policies and procedures to meet and exceed industry service standards.
Assistant Support Manager
David Jones
05.2021 - 03.2022
- Managing reporting for inbound and outgoing stock, including stock levels and audit requirements
- Managing online fulfilment, including picking and packing, and delivery
- Roster and payroll management
- Managing loading dock integrity and security
- Liaising with sales managers to identify priority stock to secure and arrange for the sales floor
- Invoicing
- Coached employees through day-to-day work and complex problems.
Assistant Inventory Manager
David Jones
06.2019 - 05.2021
- Managed stock levels, ordering, deliveries and general logistics tasks
- Roster and payroll management
- Worked with a variety of diverse staff to ensure smooth day to day running of the Malvern Food Hall
- Worked frequently with head office on time sensitive tasks
- Analyzed inventory data to identify and address stock discrepancies
- Created and updated regular inventory reports and records
- Acting Inventory Manager from December 2019 until May 2021
Shift Supervisor, Relief Duty Manager
Woolworths Metro
08.2017 - 06.2019
- Helped receive deliveries and order stock
- Completed store opening and closing procedures and balanced tills
- Trained new employees and delegated daily tasks and responsibilities
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Store Manager
SmileLabs Pty Ltd
01.2013 - 08.2017
- Ordered stock and maintained budgets
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
Customer Complaints
Telstra
06.2013 - 06.2014
Social Media Consultant /Customer Service Team Leader
St George Bank/Bank of Melbourne
02.2011 - 12.2012
Assistant Branch Manager
St George Bank
07.2008 - 02.2011
Education
Certificate 2 Electrotechnology Pre Apprenticeship -
NECA
Carlton, VIC2013
Certificate 3 in Financial Services -
Esset Australia
St George Bank - Bentleigh2009
Bachelor of Health Information Management -
La Trobe University
Bundoora, VIC2007
Year 7 To Year 12 -
Camberwell Grammar School
Canterbury, VIC2005
Skills
- Verbal and Writing Communication
- Fast learner and capable of adapting quickly to changes
- Data Integrity
- Conflict resolution
Additional Information
- Available on request
Timeline
Client Support Coordinator
SEEK
07.2022 - Current
Customer Service Representative
SEEK
04.2022 - 07.2022
Assistant Support Manager
David Jones
05.2021 - 03.2022
Assistant Inventory Manager
David Jones
06.2019 - 05.2021
Shift Supervisor, Relief Duty Manager
Woolworths Metro
08.2017 - 06.2019
Customer Complaints
Telstra
06.2013 - 06.2014
Store Manager
SmileLabs Pty Ltd
01.2013 - 08.2017
Social Media Consultant /Customer Service Team Leader
St George Bank/Bank of Melbourne
02.2011 - 12.2012
Assistant Branch Manager
St George Bank
07.2008 - 02.2011
Certificate 2 Electrotechnology Pre Apprenticeship -
NECA
Certificate 3 in Financial Services -
Esset Australia
Bachelor of Health Information Management -
La Trobe University
Year 7 To Year 12 -
Camberwell Grammar School
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