Dedicated retail team member with proven experience in customer service and manual labor. Demonstrated adaptability and strong work ethic across various roles, including community services and retail environments. Committed to enhancing skills in customer engagement and operational efficiency while supporting team objectives.
• Greeted customers and provided assistance to them in the store.
• Maintained cleanliness of the store by organizing displays and cleaning up after customers.
• Answered customer questions regarding products, prices, availability, product uses, and services.
• Stocked shelves with merchandise and ensured that items were properly priced and labeled.
• Provided excellent customer service by listening to customer needs and offering solutions.
• Performed cashier duties including processing payments, refunds, and exchanges using a POS system.
• Organised tools, supplies, and equipment for specific jobs based on supervisor instructions.
• Maintained safe, clean, and organised work environment while managing site traffic.
• Mixed screed, glue, and grout to support tiling team as needed.
• Loaded, unloaded, and transported materials to and from production areas.
• Consistently lifted materials weighing up to 20 kg to facilitate workflow.
• Cleaned work area post-job completion, ensuring proper disposal of all debris.
• Maintained 100% customer satisfaction rating across over 100 deliveries.
• Completed rush deliveries within tight timeframes to meet customer demands.
• Ensured accuracy of customer orders during pickups, preventing missing items or improper temperature.
• Adhered to health and safety protocols through sanitisation of delivery bags and vehicle surfaces.
• Implemented non-contact delivery methods unless otherwise specified by customers.
• Regularly replaced Covid-19 face masks to ensure compliance with health standards.
• Prioritised customer needs by adjusting delivery schedules for urgent requests.
• Delivered exceptional customer service by providing detailed menu descriptions upon request.
• Ensured positive dining experiences through efficient order taking and food service.
• Maintained cleanliness and organisation of dining areas to enhance guest comfort.
• Collaborated with kitchen and front-of-house teams to optimise operational efficiency.
• Demonstrated in-depth knowledge of menu items in a fast-paced environment.
• Consistently provided high-quality service, fostering guest satisfaction with food and beverages.
• Delivered exceptional customer service in fast-paced restaurant, promptly addressing guest needs.
• Efficiently prepared and served drinks and basic cocktails, fostering a welcoming atmosphere.
• Collaborated with bar team to manage inventory, restock supplies, and ensure cleanliness.
• Handled guest inquiries, resolved issues, and processed payments with professionalism.