Adam Tantanini

I have successfully completed numerous in-store and out of store Assistant Store Manager reliefs. Whether it be leading the store when the Store Manager or Assistant Store Manager is absent or 4 week + reliefs out of store. I have been in numerous Top Talent groups and succession plannings and am held to a high standard of being an integral Senior Leader within the business.

• Managed daily runnings of $100000+ stores.
• Daily CGC walks of departments to identify and proactively resolve issues negatively impaction operations.
• Maintained positive customer relationships by responding quickly to customer service enquiries and reacting to VOC comments to help build our brand.
• Responded to customer concerns, working with managers to significantly raise customer satisfaction ratings.
• Supervised and evaluated team to help improve skills, achieve daily objectives, and help with individual advancement.
• Created and maintained safe and secure work environments for team, contractors and customers.
• Trained and guided team members to maintain high productivity and performance metrics.
• Controlled wages and business requisites to align to bottom line and budgets.

Due to successfully delivering both a new Fresh Convenience department and turning around a struggling Fresh Service department I was again asked by the Group Manager to move roles/stores to improve, coach and influence a new team that was having problems around team retention, morale, food safety standards and KPIs.

• Driving sales growth and standards across the department.
• Maintain and deliver compliance with food safety standards, protecting our brand and customers.
• Support and grow new business initiative structures by working with and coaching the team.
• Ensuring to deliver on business KPIs and metrics. This has been demonstrated through successful rostering and sales planning.
• Support and grow developing team within the business, not only in my own department but throughout the store.
• Maintaining a high sense of morale and leading a team to drive great results.

I was asked by the Store and Group Manager to lead the Fresh Service team as I had already delivered a sustainable Fresh Convenience department. Fresh Service was struggling with food safety standards, morale and KPIs.

• Developed and maintained positive relationships with team to build rapport and trust.
• Resolved team complaints in a professional and timely manner, successfully using my negotiation skills to solve conflict or any potential conflict in the future.
• Developed department processes/procedures and standards to boost customer satisfaction and trust.

I was chosen to setup and lead Fresh Convenience as a new department within the new Business Comm structure in a $1000000+ store.

• Worked with the Store Management team to develop and integrate a new department into the business.
• Setup and introduced new rosters to align to the business structure.
• Worked with existing team/leaders to cohesively integrate Fresh Convenience into the store.
• Liaised with the Group Manager around opportunities and successes within the department. Which led to me being the Fresh Convenience lead in the group and a point of contact for other teams to reach out to.
• Developed and maintained food safety standards across department.
• Maintaining stock and inventory levels as well as maintaining an efficient and cost effective team.

• Analysed inventory data to identify and address stock discrepancies.
• Maintained sufficient inventory levels to meet customer demands at all times.
• Monitored inventory levels to confirm compliance with company policy.
• Strengthened inventory processes to balance supply needs with budget and space limitations.
• Trained new team on job duties, company policies, and safety procedures for rapid onboarding.
• Developed and maintained knowledgeable and productive team of employees.

• Trained, supervised and evaluated Deli team to align compliance with health and safety standards.
• Controlled inventory costs by carefully managing production and reducing waste.
• Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
• Analysed customer feedback to identify areas of improvement and evaluated performance over time.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

• Observed each team member to carry out duties and provided constructive criticism.
• Assisted customers with complaints, questions and concerns.
• Collaborated with other leaders and executives to direct workflow and support operations.
• Managed team hiring, training and supervision.
• Cultivated professional working relationships with peers and supervisors.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.

• Coached and mentored new team members.
• Maintained produce area and kept produce storage area clean and tidy.
• Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
• Assisted customers with produce questions.
• Planned eye catching produce displays, using colour and texture to enhance.
• Orchestrated performance-oriented environment by closely supporting team members.

• Managed efficient cash register operations.
• Maintained great customer service.
• Handling customer enquiries and complaints.
• Ensuring department was clean tidy and well merchandised.