Adam Thomas
4 Angus Court, Highland Park
Summary
Multi-talented and highly motivated employee who's personable, upbeat and focused on making events successful. Experienced with event setup, coordination, and participant assistance, ensuring smooth and efficient operations. Utilizes strong organizational and communication skills to handle dynamic and fast-paced environments. Track record of effectively collaborating with team members and providing exceptional support to enhance event success. Has a strong desire to take on new challenges. Is ready to apply 9 years of experience and diverse skills to new role.
Overview
12
12
years of professional experience
Work History
Event Staff Member
Royal Pines Resort
01.2025 - Current
- Anticipated guest needs proactively through keen observation skills, resulting in fewer requests for assistance from patrons during busy periods.
- Collaborated with catering staff to quickly resolve any food-related issues that arose during events.
- Improved overall event experience by effectively handling and resolving guest concerns or complaints in a timely manner.
- Supported event success by collaborating with fellow waitstaff and management to ensure seamless operations.
- Providing strong and friendly service to all customers
- Regular checks on customers to ensure satisfaction.
- Ensured guest safety by promptly addressing spills or other hazards on the floor during events.
- Increased overall event efficiency by assisting bartenders in preparing beverages when needed.
- Maximized customer satisfaction with prompt attention to special requests and dietary restrictions.
- Carried out professional service, retaining polite and friendly approach at all times.
Event Assistant
Gold Coast Convention & Exhibition Centre
02.2015 - Current
- Set up and pack down of event facilities and equipment per room sets and client requests in a timely and efficient manner (tables, chairs, staging, etc.)
- Room turn over and changes between event functions in a organised manner.
- Updating and changing of room sets as requested by client changes.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Coordinated with co-workers to help customers, achieving efficient operations and high customer satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Set up scheduled machines to meet demands of different production plans.
- Collaborated with team members to ensure smooth workflow and timely completion of tasks.
- Responded to inquiries from attendees and addressed any inquiries or complaints.
- Ability to work in a Bar
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Provided a Responsible Service of Alcohol
- Process of financial transactions
- Provided high quality food and beverage service to customers during any event functions.
Barista
Coffee Club Cafe
12.2022 - 03.2023
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Focused on speed, quality and consistently with all caffeinated beverages.
- Used POS system accurately enter orders and process payments.
Restaurant Waiter
VOCO Hotel
02.2013 - 11.2014
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanour under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Bachelors - Sport And Event Management
Griffith University
QLD02-2026
Diploma - Hospitality
Career Training of Australia
Surfers Paradise, QLD12-2014
Diploma - Events
Career Training
Surfers Paradise, QLD12-2014
High School Diploma -
Emmanuel College
Carrara11-2013
Certificate III - Hospitality
Career Training of Australia
Surfers Paradise, QLD11-2013
Skills
- Strong Teamwork
- Problem Solving
- Time Management
- Attention to Detail
- Effective Multitasking
- Effective communication
- Event setup and breakdown
- Leadership Qualities
- Work under pressure
- Fast Leaner
- Strong work ethic
- Decision Making
Timeline
Event Staff Member
Royal Pines Resort
01.2025 - Current
Barista
Coffee Club Cafe
12.2022 - 03.2023
Event Assistant
Gold Coast Convention & Exhibition Centre
02.2015 - Current
Restaurant Waiter
VOCO Hotel
02.2013 - 11.2014
Bachelors - Sport And Event Management
Griffith University
Diploma - Hospitality
Career Training of Australia
Diploma - Events
Career Training
High School Diploma -
Emmanuel College
Certificate III - Hospitality
Career Training of Australia
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