Summary
Overview
Work History
Education
Skills
Timeline
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Adam Vale

Melbourne

Summary

Dynamic hospitality professional with a proven track record excelling in customer service excellence and team collaboration.


Have lead teams to winning Restaurant Catering Award for best hotel restaurant SA as well as AHA National award for best bar presentation and management..


complete all round front of house leader in gastro pubs and restaurants

Overview

19
19
years of professional experience

Work History

Section Waiter

The Boathouse
02.2021 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Coordinated seamlessly with other front-of-house staff members such as bartenders, hosts/hostesses ensuring smooth overall service.
  • Provided excellent service during high-volume shifts, maintaining professionalism under pressure.
  • Supported restaurant operations by assisting in tasks such as inventory management and stock replenishment when needed.
  • Adhered to strict safety standards in food handling procedures, contributing to a safe and hygienic dining environment for all patrons.
  • Built rapport with customers, resulting in repeat business and positive feedback for the restaurant.
  • Maximized table turnover rates by managing reservations effectively and seating walk-in guests promptly during busy hours.
  • Assisted in training new waitstaff, sharing best practices for exceptional customer service.
  • Contributed to the restaurant''s overall positive reputation through consistently delivering excellent service, leading to increased customer referrals and word-of-mouth recommendations.
  • Demonstrated knowledge of wine pairings and beverage options to enhance guests'' dining experience.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Duty Manager

Richmond Oysters
04.2021 - 11.2023
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Coordinated with suppliers and vendors to determine availability of required materials.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

General Manager

The Queens Head Hotel
01.2006 - 02.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Education

Bachelor of Arts - English Literature

Flinders University
Adelaide, SA
11-2010

Skills

  • Strong multitasking
  • Cleanliness
  • Memory retention
  • Professional appearance
  • Customer service excellence
  • Wine pairing
  • Table management
  • Food allergy awareness
  • Menu design
  • Team collaboration
  • Guest relations

Timeline

Duty Manager

Richmond Oysters
04.2021 - 11.2023

Section Waiter

The Boathouse
02.2021 - Current

General Manager

The Queens Head Hotel
01.2006 - 02.2021

Bachelor of Arts - English Literature

Flinders University

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Adam Vale