REBECCA KIRSS

In my role as venue manager at C.R.E.A.M., I manage a team of 11 people and am responsible for ensuring every facet of the business runs smoothly. Some of my responsibilities include:

• Promoting a positive atmosphere and going above and beyond to guarantee each customer receives exceptional food and service.
• Carefully interviewing, selecting, training, and supervising staff.
• Handling customer concerns in a professional manner to ensure we have long-term relationships with our patrons.
• Reconciling cash and credit card transactions to maintain accurate records.
• Calculating inventory and ordering appropriate supplies to maintain stock levels.
• Managing staff rosters and maintaining adequate coverage for all shifts.
• Controlling labour to ensure we are within budget.
• Creating content for social media to post regularly in order to maintain an online presence and attract business.

In my role at Strive Fitness and Strive Wellness, I was responsible for overseeing all daily operations to ensure safety and hygiene standards were upheld in our gym and wellness centre, as well as customer satisfaction. Some of my other duties included:

• Managing customer bookings of wellness packages, individual wellness services and gym tours.
• Outbound sales calls from warm lead generation.
• Answering inbound calls regarding wellness bookings, gym memberships, enquiries and concerns.
• Coordinating availability of massage therapists and personal trainers.
• Creating social media content.
• Managing team rosters based on coverage needs, individual strengths and budget.
• Enforcing quality assurance protocols to deliver amazing customer experiences.
• Mentoring and motivating team members to ensure safety and customer satisfaction.

With BHP, I worked underground in various roles including development nipper, face prep, services, 2IC, specialist and supervisor. Here, I learnt to safely, efficiently and effectively manage tasks and people while following procedure and planning. My role included but was not limited to:.

• Setting up development headings as per geotechnical plan requirements.
• Catering to the needs of the jumbos/operators in my area in a timely manner and performing basic jumbo operations.
• Installing, extending, and repairing 110mm and 63mm poly air, water and dewater services throughout the mine.
• Installing and replacing 2"/4” sandpiper, 5/8/18kw flygt pumps and mono pumps.
• Running and repairing 940/1220/1400 ventilation.
• Installing brattices, parachutes and QBC blinds.
• Operating CAT integrated tool-carriers with workbasket/tines/bucket.
• Operating MacLean LR3 Fan Carrier.
• Operating CAT R2900 Loader.
• Installing and reclaiming single and twin-stage fans.
• Building barricades (straight, arched, reverse and reo type) and QBC frames.
• Visually inspecting all work areas for hazards and successfully performing gas checks using a Dräger.
• Concreting pads for drill sites and refuge chambers.
• Working flexible hours; night, weekend, and holiday shifts.

In my role with RK Heliski, I worked as a part of a helicopter skiing operation in the heart of the Purcell Mountains. In my role here, I was responsible for bookings of skiing packages, communications, liability waivers, content creation and social media marketing, and ensuring our guests had a great experience when they went skiing with us.

KHC is the largest organic fair-trade coffee company in Canada, and I was lucky enough to score a job here. In my role with Kicking Horse, I was responsible for providing exceptional but also timely customer service, barista duties, some food preparation and opening/closing as per procedure.

In this position, I worked in the asphalt industry operating truck and trailers up to 42.5T

I was responsible for the operation of the heavy vehicle I was assigned and the carting of materials to designated locations where I would liaise with the clients and crews to deliver the best possible outcome

This job required a great deal of communication to deliver the highest standards of safety and quality

I was required to complete necessary work diaries to comply with government laws and regulations, and facilitate the correct charging of customers

I consistently operated with safety and skill to avoid accidents and delays, inspected my truck for defects and safe operating condition before, during and after trip and completed basic maintenance and minor repairs to keep vehicle neat and running properly.

In this role, I was responsible for training and motivating team members to execute exceptional levels of service, scheduling and receiving beverage and food deliveries, resolving complaints regarding service and food quality to prevent loss of business, and cash settlements.