Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations Manager
PHOENIX METALFORM
04.2020 - Current
Directed initiatives to improve work environment, company culture or overall business strategy.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Developed and maintained relationships with external vendors and suppliers.
Analyzed and reported on key performance metrics to senior management.
Introduced new methods, practices, and systems to reduce turnaround time.
Reduced operational risks while organizing data to forecast performance trends.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Underground Support Technician
Split Set Mining
09.2019 - 01.2020
Adaptable and proficient in learning new concepts quickly and efficiently.
Proven ability to develop and implement creative solutions to complex problems.
Successfully operated heavy equipment such as forklifts.
Applied effective time management techniques to meet tight deadlines.
Strengthened communication skills through regular interactions with others.
Identified issues, analyzed information and provided solutions to problems.
Driving long distances unaccompanied to remote mine sites, using fatigue management skills.
Testing mining instillation of products to analyze and prepare report for client.
Demonstrated high level of initiative and creativity while tackling difficult tasks
Despatch Manager
Phoenix Metalform
07.2005 - 09.2019
Operation of heavy vehicles on public roads
Utilized dispatch software to enter customer orders, deliveries and receipts.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Scheduled deliveries and pickups according to customer needs.
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Assisted in resolving customer complaints and grievances.
Tracked and monitored vehicle performance and maintenance.
Received new orders, prepared documentation, and assigned personnel.
Monitored vehicle locations to coordinate timely arrivals.
Answered phone calls and responded to customer emails.
Monitored flow of paperwork and directed information to appropriate departments.
Warehouse Storeman
Autoline Sales
04.2000 - 07.2005
Verified quantity and description of materials received by checking merchandise against packing list.
Successfully navigated large shipments of materials through tight spaces and busy facilities.
Assembled pallets and crates for secure transportation of materials.
Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
Surrounded items in cling film, padded blankets, and tape to protect from damage.
Operated equipment while observing standard safety procedures.
Assisted in receiving, stocking and distribution of merchandise.
Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
Education
High School Diploma -
Kelmscott Senior High School
12.1997
No Degree - Preparation For Public Sector Employment
TAFE
12.1999
Skills
Planned Equipment Constraints
Workflow Planning
High-Pressure Environments
Process Improvement Strategies
Staff Management
Assignment Delegation
Recruiting and Hiring
Expense Reports
Conflict Mediation
Certification
Forklift license
Open class heavy vehicle licence
Working at heights ticket
current first aid certificate
Timeline
Operations Manager
PHOENIX METALFORM
04.2020 - Current
Underground Support Technician
Split Set Mining
09.2019 - 01.2020
Despatch Manager
Phoenix Metalform
07.2005 - 09.2019
Warehouse Storeman
Autoline Sales
04.2000 - 07.2005
High School Diploma -
Kelmscott Senior High School
No Degree - Preparation For Public Sector Employment