Adama Ziah

• Maintain 100% compliance with NDIS standards by ensuring all documentation is completed and stored

accurately and professionally.

• Develop a training database and roll out training requirements to ensure all employees adhered to

professional standards in every aspect of their role and are clear with their role requirements.

• Develop, update and improve the suite of policies and procedures and create and maintain a database for

storage and easy access.

• Enhance existing information technology outcomes by assessing the business needs and supporting the

implementation of new systems when approved.

• Manage all employee correspondence inward and outward from the business with a HR lens.
• Prepare new

and amended contracts of employment and maintain the upkeep and the asset register of the company.

• Assist with the preparation of invoices, accounts payable, transactional requirements of the company.
• The first point of call for incoming telephone calls and correspondence, maintaining a high standard of

professionalism and service at all times.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
• Collaborated with interdisciplinary teams to provide comprehensive client support services, improving outcomes across multiple domains. Support services for clients, improving outcomes across various domains.
• Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
• Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
• Assessing the needs and coordinating support for NDIS participants and setting budgets
• Identified potential improvements to the existing services and processes
• Ensuring I have at least 6.5 billable hours/day
• Conducting NDIS plan and service agreement reviews
• Developing sales partner/alliance relationships
• Managing leads and opportunities
• Maintaining relationships with trade or industry groups
• Maintaining documentation of contacts
• Ensuring adherence to company policies and procedures
• Research, coordinate and manage a range of varied levels of support across multiple providers to suit participant's needs
• Actively develop, implement, monitor and review participant's NDIS plans and report on progress and outcomes
• Work collaboratively with external stakeholders and providers to ensure productive community and inter-agency relations
• Use a strength-based and person-centred approach to build the skills capacity of participants, ensuring their goals & choices drive the process of engaging supports
• Assisting the team with any ad hoc duties as required

• Create Service Bookings using MEPLAN and PRODA
• Communicate with Stakeholders via emails.
• Create and Process invoices.
• Manage Participant’s NDIS Funding
• Provide Participants with information about NDIS and NDIA

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Completed shift report.
• Liaised with parents.
• Report concerns to supervisor.

• Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
• Established trust-based relationships with clients through empathetic communication and active listening skills.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked flexible hours, night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote

a safe working environment.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Transported clients to appointments, shopping venues, and entertainment events according to the determined schedule.
• Kept clients engaged in social networks and communities for personal health and growth.
• Promoted community integration by providing extensive physical, emotional, and social support.
• Maintained record of daily individual activities, behaviour, and incidents for patient analysis and

assessment

• Visited home environments to help clients develop comprehensive life skills.