Ada Mayane Ximenes Gomes
Melboune,VIC
Summary
Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Supervisor
CBD Property Services
Sydney, NSW
01.2022 - 12.2024
- Conducted quality checks and accuracy audits.
- Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
- Coordinated, organized, and prioritized workloads for team members.
- Resolved conflicts between team members in a professional manner.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Addressed operational issues and determined changes to drive improvements.
Attendant
VenuesLive Management Services
Sydney, NSW
05.2021 - 12.2021
- Managed multiple tasks and responsibilities during events.
- Worked closely with other team members and event staff.
- Involved in coordinating event logistics and customer services.
- Informed management of any safety hazards or customer complaints immediately.
- Responded promptly to customer inquiries regarding services offered or product availability.
- Communicated with management regarding special requests to meet guests' needs.
Lead
Empire Window Furnishing
Sydney, NSW
10.2020 - 04.2021
- Interacted with clients, managing expectations, booking appointments and possibly negotiating project details.
- Coordinated with other departments within the organization on various finance-related matters.
Traffic Controller
Contractor
Sydney, NSW
02.2020 - 09.2020
- Anticipated and managed risks in real-time.
- Managed traffic flows and coordinated with work crews, drivers, and the public.
- Maintained focus on safety and ensured that traffic plans were followed with precision.
- Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
Waitress
Stedmans Hospitality
Sydney, NSW
11.2019 - 02.2020
- Welcome customers.
- Present food and drinks in a timely manner.
- Provide information about menu items and specials.
- Check in with customers to ensure they are satisfied and address any concerns.
- Ensure people with allergies are safe.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Served alcoholic beverages responsibly in accordance with state laws.
Education
MBA - Entrepreneurship & International Leadership
Kaplan Business School,
Sydney, NSW11-2024
BBA - Foreign Trade
University of Fortaleza
Fortaleza, BR07-2019
Some College (No Degree) - Certificate IV in Business
Greystone College
Sydney, NSWSome College (No Degree) - Diploma in Business
Greystone College
Sydney, NSWSkills
- Customer service
- Attention to detail
- Problem-solving
- Adaptability
- Industry knowledge
- Critical thinking
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Professional
Certification
- Liquor Control Victoria
- Drive License
Timeline
Team Supervisor
CBD Property Services
01.2022 - 12.2024
Attendant
VenuesLive Management Services
05.2021 - 12.2021
Lead
Empire Window Furnishing
10.2020 - 04.2021
Traffic Controller
Contractor
02.2020 - 09.2020
Waitress
Stedmans Hospitality
11.2019 - 02.2020
- Liquor Control Victoria
- Drive License
MBA - Entrepreneurship & International Leadership
Kaplan Business School,
BBA - Foreign Trade
University of Fortaleza
Some College (No Degree) - Certificate IV in Business
Greystone College
Some College (No Degree) - Diploma in Business
Greystone College
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