Adam Joseph Gleeson

Strategic Influence evolved from passion, personal journey and purpose to helping sales professionals become more persuasive and influential.personalised coaching to unlocking more possibilities in others by becoming leaders of the change process impacting and improving more lives, more often.

• supervising a sales call and discussing strengths and possible areas for improvement with the sales representative

• reviewing email correspondence between sales representatives and customers to review strengths and possible improvements

• scheduling weekly check-ins with sales representatives to review progress toward achieving goals and skills development

• coordinating training and presentation sessions
• shadowing a sales representative during a sales meeting and giving a post-performance review

• Consistently achieved above sales quota on average, demonstrating a high level of sales proficiency and expertise

• Demonstrated an exceptional ability to understand the unique business goals, needs, and pain points of prospects, guiding them towards growth with company software solutions.
• Led prospects through the entire sales cycle, from initial conversations to contract negotiations, with a focus on building strong relationships and delivering the highest level of merchant experience.
• Collaborated closely with both internal and external stakeholders to ensure a successful customer journey and ensure customer satisfaction.
• Employed established sales methodology to overcome obstacles and effectively communicate with key decision-makers, delivering the right information at the right time.
• Utilised experience and expertise to assess complex business structures and challenges, obtain critical information, and recommend effective solutions to achieve sales objectives.
• Conducted detailed business consultations to unpack pain points, provide and clearly demonstrate on the value proposition of partnering with Thryv and established strong relationships with clients to meet or exceed their objectives.
• Identified new business opportunities and led efforts to increase sales pipeline and new client acquisition, winning significant market share.

Key Achievements:

• Highest Performing BDM for Inside Sales Acquisition for 2 Consecutive Years

• Recipient of Incentive Trip for Highest Company Performers of the year Won 2 Consecutive Years
• Consistently overachieved targets / KPIs and all metrics

• Proudly supported and provided Sales based training to colleagues that went on to achieve their own success

• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
• Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
• Implemented systems and procedures to increase sales.
• Identified opportunities for growth within the industry and collaborated with sales teams to reach sales goal.
• Facilitated acquisition of potential B2B clients.

• Communicated with clients to understand property needs and preferences.
• Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Educated clients on sales and buying processes and advised buyers on making decisions.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Coordinated appointments to show marketed properties.
• Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
• Compared, researched and appraised properties.
• Generated leads for sales and rental properties through cold calls and referrals.

• Deliver consistent and superior customer service face to face and via telephone
• Develop and nurture strong relationships with clients.
• Act as the main point of contact for clients, ensuring effective communication and understanding of their needs
• Collaborate with internal teams to design solutions that meet client needs
• Work closely with sales, marketing, and other departments to align client strategies with overall business objectives.

• Facilitate communication and collaboration among different teams to enhance the client experience

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Resolved concerns with products or services to help with retention and drive sales.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Created customer support strategy to increase customer retention.
• Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.