Adam Raffaq Abbasi
Madeley,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated analytical expertise, including competitive offerings and market positioning.
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of data analytics and data visualization.
Overview
2
2
years of professional experience
Work History
Service Manager
Cocoons Sda Care
05.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
Team Leader
Cocoons Sda Care
11.2022 - 05.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Data Analyst Virtual Intern
TATA Group
11.2022 - 01.2023
- Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Performed routine tasks under supervision and within established procedures and guidelines.
- Monitored and controlled data upload, checking for successful data import and quality.
Caregiver
Cocoons Sda Care
02.2022 - 10.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
Bachelor of Information Technology - Information Technology
Edith Cowan University
Perth, WA07.2023
Unilink Diploma ( Information And Technology - Information Technology
Swinburne University of Technology
Melbourne, VIC11.2020
Skills
- Customer Service
- New Employee Hiring
- Proficient in excel and data monitoring
- Project Planning
- Service Quality Management
- Budget Control
- Performance Evaluations
- Relationship Building
- Customer Service Management
- Goal Setting
Accomplishments
- Supervised team of 7 team leaders and 140 staff members.
- Used Microsoft Excel to develop payroll processing and market analysis
Timeline
Service Manager
Cocoons Sda Care
05.2023 - Current
Team Leader
Cocoons Sda Care
11.2022 - 05.2023
Data Analyst Virtual Intern
TATA Group
11.2022 - 01.2023
Caregiver
Cocoons Sda Care
02.2022 - 10.2022
Bachelor of Information Technology - Information Technology
Edith Cowan University
Unilink Diploma ( Information And Technology - Information Technology
Swinburne University of Technology
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