Summary
Overview
Work History
Education
Skills
Disclaimer
Languages
Accomplishments
Timeline
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ADARSH ANIL KUMAR

Bundoora,Australia

Summary

Versatile business professional with expertise in social media strategy, compliance operations, and business analytics. Skilled in cross-cultural communication, HR practices, and process optimization, with a proven ability to drive brand growth, operational efficiency, and customer trust across diverse industries.

Overview

4
4
years of professional experience

Work History

Warehouse Production Worker

Pollards Sawdust
Plenty, Australia
10.2023 - Current
  • Operated forklifts and pallet jacks to efficiently load and unload shipments.
  • Maintained warehouse organization and ensured OSHA compliance for safety and productivity.
  • Enhanced shipping accuracy through preparation, shrink-wrapping, and labeling of pallets.
  • Monitored inventory with daily cycle counts, minimizing discrepancies and stock issues.
  • Processed and packed customer orders to meet strict timelines and uphold quality standards.
  • Verified deliveries against invoices to reduce supplier errors and improve inventory accuracy.

Senior Process Executive

Cognizant Technology solutions - LinkedIn Client Operations
Bangalore, Karnataka
10.2022 - 05.2023
  • Administered LinkedIn Premium customer accounts, managing subscriptions, renewals, and cancellations with accuracy and compliance.
  • Investigated and resolved reports of fake, deceased, or impersonated profiles, ensuring data integrity and safeguarding confidential user information.
  • Handled escalations and sensitive account issues in line with organizational policies and privacy standards.
  • Conducted identity verification and account recovery processes, reinforcing trust, security, and policy adherence.
  • Prepared documentation and compliance reports for management, contributing to improved workflow accuracy and audit readiness.
  • Trained and mentored new associates on standard operating procedures, compliance protocols, and customer service best practices.
  • Collaborated with cross-functional teams to enforce policies, mitigate risks, and streamline issue resolution.
  • Supported workforce reporting and data tracking to monitor process quality, performance metrics, and compliance alignment.
  • Assisted in policy interpretation and application, ensuring decisions met both internal compliance guidelines and regulatory standards.
  • Contributed to knowledge base and process documentation updates, improving training resources and reducing future escalations.
  • Recognized by management for consistently meeting SLA targets and demonstrating a strong commitment to data confidentiality and compliance.

Senior Online Reputation Management

Ola Electric(EV)
Bangalore, Karnataka
05.2021 - 09.2022
  • Spearheaded social media strategy on Twitter, Instagram, and Facebook to enhance brand visibility and facilitate customer acquisition.
  • Collaborated with cross-functional teams to optimize B2C operations and enrich customer experience.
  • Coordinated process rollouts across multiple teams, reducing redundancies and expediting service delivery.
  • Resolved customer issues promptly and escalated complex cases with comprehensive reports, boosting satisfaction and minimizing turnaround times.
  • Authored precise documentation for subsidy claims and customer registrations, ensuring compliance and operational efficiency.
  • Trained new employees on operational protocols and service standards, elevating team performance and consistency.
  • Reported operational risks and insights to senior leadership, aiding in early-stage process design and business growth.

Education

Master of International Business Management - Cross-cultural Management

LA TROBE UNIVERSITY
VIC, Australia
07-2025

Skills

  • Business-to-Consumer (B2C) Sales & Marketing
  • Social Media Management & SEO
  • Competitor & Market Analysis
  • Planning, Forecasting & KPI Tracking
  • Project & Performance Management
  • Human Resources Management & Organizational Development
  • Training, Mentoring & Cross-Cultural Communication
  • Customer Relationship Management (CRM) & Issue Resolution
  • Operations & Process Optimization
  • Data Analysis & Reporting

Disclaimer

I hereby declare that all the details mentioned above are in accordance with the truth and facts as per my knowledge.

Languages

English
Full Professional

Accomplishments

  • Early Growth Contributions in Ola EV
    Established Core B2C Processes – Contributed to the development of critical workflows, including pre-booking, subsidy claims, customer registration, insurance, and dealership coordination, ensuring seamless customer onboarding.

    Cross-Functional Process Design – Collaborated with multiple departments to design and implement workflows that minimized redundancies and improved delivery timelines during the company’s early growth stage.

    Operational Scaling – Supported the transition from pilot operations to large-scale delivery, enabling smooth onboarding and compliance for the company’s first 1,000+ customers.

    Brand Development – Spearheaded social media campaigns across Twitter, Instagram, and Facebook, enhancing brand visibility and driving early customer pre-bookings during the startup’s launch phase.

Timeline

Warehouse Production Worker

Pollards Sawdust
10.2023 - Current

Senior Process Executive

Cognizant Technology solutions - LinkedIn Client Operations
10.2022 - 05.2023

Senior Online Reputation Management

Ola Electric(EV)
05.2021 - 09.2022

Master of International Business Management - Cross-cultural Management

LA TROBE UNIVERSITY

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ADARSH ANIL KUMAR