Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adarsha Dhungana

Canberra,ACT

Summary

Hardworking House Supervisor with 4 years of experience in Health Sector. Provided strong leadership and high-quality nursing care for numorous patients. Demonstrated success in building positive relationships with people of varied backgrounds.

Overview

6
6
years of professional experience

Work History

House Supervisor

Hartley Life Care
01.2021 - Current
  • Collaborated with physicians regarding patient conditions, updates and necessary care changes.
  • Provided emergency response during shifts and when on-call.
  • Administered medications subcutaneously, orally and via IV.
  • Reviewed clinical documentation to asses standards and quality of care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Communicated with patients, ensuring that medical information was kept private.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Collaborated with store manager to maintain daily operations.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Developed policies and procedures for effective pharmacy management.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.

Disability Support Worker

Empower Living
11.2021 - 03.2022
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Adhered to company requirements for patient interactions and care standards.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Kept accurate records for client files and handled related paperwork.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Developed partnerships with community organizations to expand services and referrals.
  • Participated in clinical supervision to maintain professional development.
  • Managed caseload to satisfy multiple patients with diverse needs.
  • Facilitated support groups for patients and families dealing with chronic illnesses.
  • Coordinated patient discharge planning and follow-up care.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Developed individual treatment plans and provided counseling to patients.

NDIS Support Coordinator

Hartley Life Care
01.2021 - 02.2022
  • Worked with other departmental staff to answer questions and resolve problems.
  • Maintained and verified accuracy of records and generated miscellaneous reports.
  • Coordinated meetings and events for internal and external groups.
  • Scheduled appointments and meetings for director and [Number]-member team.
  • Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Created, prepared, and delivered reports to various departments.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Kept high average of performance evaluations.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Completed bi-weekly payroll for [Number] employees.
  • Interceded between employees during arguments and diffused tense situations.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Certified Nursing Assistant In Training

Canberra Aged Care
04.2018 - 11.2021
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided customized care according to individual health plan.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Worked alongside certified nursing assistants to check vitals and tend to patient needs.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Provided informational resources to patients and families regarding treatments, guidelines and plans.
  • Cleaned and sterilized medical instruments and disposed of contaminated supplies.
  • Organized and managed patient charts and files.
  • Cared with empathy and compassion to build positive patient and family relationships.
  • Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
  • Assisted medical supply requisitioning to maintain inventory.
  • Answered phone- and Internet-based correspondences to address inquiries.
  • Documented patient information and care activities in electronic health record.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Distributed patient education materials to support condition and recovery understanding.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Followed directions of licensed nurses to administer medications and treatments.

Education

High School Diploma -

Supreme Education And Training Private Limited
2023

Individual Support

Sydney Eye Care
Certificate 3, Sydney Eye Care
03.2018

Bachelor of Science - Environmental Science

Kathmandu University
Kathmandu Nepal
12.2015

Skills

  • Attendance Documentation
  • Progress Tracking
  • Budget Tracking
  • Medication Administration
  • Crisis Response
  • Staff Supervision
  • Emergency Response
  • Staff Training
  • Budget Administration
  • Decision-Making
  • Risk Management
  • Drug Inventory Management
  • Patient Advocacy
  • Staff Management
  • Staff Scheduling
  • Stakeholder Coordination
  • Medical Clinical Procedures
  • Care Delivery
  • Budget Planning
  • Compliance Advisory

Timeline

Disability Support Worker

Empower Living
11.2021 - 03.2022

House Supervisor

Hartley Life Care
01.2021 - Current

NDIS Support Coordinator

Hartley Life Care
01.2021 - 02.2022

Certified Nursing Assistant In Training

Canberra Aged Care
04.2018 - 11.2021

High School Diploma -

Supreme Education And Training Private Limited

Individual Support

Sydney Eye Care

Bachelor of Science - Environmental Science

Kathmandu University

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Adarsha Dhungana