Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Adarsha Sapkota

Darwin

Summary

Dynamic operations supervisor with a proven track record at Trident Services, excelling in team leadership and customer service. Recognized for enhancing productivity and fostering a collaborative environment. Skilled in conflict resolution and adept at utilizing advanced security technologies, ensuring safety and satisfaction in high-pressure situations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor of Operations

Trident Services
06.2023 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

Aviation Security Officer

Trident Services Australia
12.2021 - Current
  • Detected potential threats by utilizing advanced technology such as X-ray machines and explosive trace detectors.
  • Supported smooth airport operations by diligently managing passenger flow during peak hours and periods of high traffic volume.
  • Reduced risk of security breaches by maintaining a high level of vigilance and awareness in monitoring surveillance systems.
  • Enhanced airport security by conducting thorough screenings and inspections of passengers, baggage, and cargo.
  • Assisted in the prevention of unauthorized access to restricted areas through effective implementation of access control procedures.
  • Conducted random patrols around airport premises, identifying suspicious activities and reporting them promptly to supervisors for further action.
  • Improved overall airport safety by promptly addressing any security-related concerns raised by staff or passengers.
  • Maintained accurate records of daily activities, incidents, and noteworthy observations for submission to management for review.
  • Demonstrated excellent decision-making abilities when faced with potentially dangerous situations, determining the most appropriate course of action to ensure safety.
  • Utilized strong communication skills when interacting with travelers from diverse cultural backgrounds, facilitating a smooth screening process.
  • Assisted in coordinating evacuation efforts during emergency situations, ensuring the safe exit of all individuals from affected areas.
  • Collaborated with law enforcement agencies to respond swiftly to emergencies, ensuring the safety of all passengers and personnel.
  • Completed comprehensive training programs on aviation security regulations, principles, and best practices, increasing proficiency in job responsibilities.
  • Provided exceptional customer service while enforcing strict adherence to aviation security protocols, earning positive feedback from both passengers and colleagues.
  • Manually screened passengers unable to pass through metal detectors or who triggered alarms.
  • Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.

Team Leader

Soul Origin
06.2020 - 12.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Handyman and Gardner

All Shine Services
09.2019 - 06.2020
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Removed and repaired carpet and wood flooring.
  • Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.

Education

Certificate III in Individual Support -

Australian Community And Management College
Sydney, NSW
06-2022

Certificate II in Security Operqation -

Eagle Training Centre
Darwin, NT
11-2021

Bachelor of Accounting -

Lincoln College
Kathmandu
02-2017

Year 12 -

Rehdon College
Kathmandu , Nepal
04-2014

Skills

  • Team leadership
  • Customer service
  • Team development
  • Conflict resolution

Certification

Training for CPR, AED and First Aid

Timeline

Supervisor of Operations

Trident Services
06.2023 - Current

Aviation Security Officer

Trident Services Australia
12.2021 - Current

Team Leader

Soul Origin
06.2020 - 12.2021

Handyman and Gardner

All Shine Services
09.2019 - 06.2020

Certificate III in Individual Support -

Australian Community And Management College

Certificate II in Security Operqation -

Eagle Training Centre

Bachelor of Accounting -

Lincoln College

Year 12 -

Rehdon College

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Adarsha Sapkota