Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Koharu Sasaki

Brisbane,QLD

Summary

Hello, my name is Koharu Sasaki, a final year university student from Japan, living in Brisbane. I am currently taking a year out from studying on a working holiday visa.


I have vast experience working in hospitality, as you can see from my past work history. The most important examples of roles that have helped me improve skills I have been working on are:


February 2023, I worked as a tourist information officer at Niseko, Japan. Due to many tourists being from overseas, I made use of my English ability to support and help them by giving directions and answering questions on things such as nearby restaurants and Japanese culture. I enjoyed working, picking up snowboarding in my spare time and hanging out with my colleagues.


August 2022, I worked as a hotel housekeeper in the Glacier National Park in the US. It was a remote place, so I had to live and work under limited internet access. I really enjoyed working, exploring nature, hiking and talking with my colleagues and guests who had different backgrounds and cultures.


July 2021, experience working as a waitress in two different restaurants. One was a fine Japanese cuisine restaurant in Tokyo, the other was a casual Japanese barbeque restaurant in the suburbs outside of Tokyo. This experience taught me how to treat customers with respect and answer requests. I believe I have taken this skill as a foundation for all my other work in hospitality from this point.


On Top of these invaluable experiences I also possess skills set out below, notably including proficiency in microsoft excel, word and powerpoint amongst others.

Overview

2
2
years of professional experience

Work History

Call Center Operator

Nippon Travel Agency
04.2022 - 08.2023
  • Assisted customers by answering questions and responding to inquiries.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.
  • Recommended products to customers, thoroughly explaining details.


Tourist Information Officer

Tokyu Grand Hirafu
02.2023 - 03.2023
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Sold discounted lift ticket to ikon pass holders and mountain collective pass holders


Housekeeping Room Attendant

Xanterra Many Glacier Hotel
08.2022 - 09.2022
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.


Waitress

Sousaku-Washoku-Jun
05.2021 - 07.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.

Waitress

Takarazima
08.2021 - 04.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Used cash registers and credit card machines to cash out customers.

Education

Bachelor of Arts - French Language And Literature

Aoyama Gakuin University
Shibuya, Tokyo, Japan
03.2026

Skills

  • Cleaning (Bathrooms, Bedrooms, Kitchen etc)
  • Greeting Guests
  • Site Inspection and Proposing Findings
  • Ticket Sales
  • Speaking Japanese and English
  • Customer Relations
  • Billing and Payment Processing
  • Food Preparation and Safety

Languages

English
Professional Working
Japanese
Native or Bilingual
French
Elementary

Timeline

Tourist Information Officer

Tokyu Grand Hirafu
02.2023 - 03.2023

Housekeeping Room Attendant

Xanterra Many Glacier Hotel
08.2022 - 09.2022

Call Center Operator

Nippon Travel Agency
04.2022 - 08.2023

Waitress

Takarazima
08.2021 - 04.2022

Waitress

Sousaku-Washoku-Jun
05.2021 - 07.2022

Bachelor of Arts - French Language And Literature

Aoyama Gakuin University
Koharu Sasaki