Addison Harper
Darwin,NT
Summary
Results-driven Cleaner and Hospitality worker with forward-thinking approach centred on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
19
19
years of professional experience
Work History
Utility, Housekeeping
ESS
McArthur River Mine
10.2022 - Current
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained cleanliness and organization of Type workspace, working closely with employees to systemize tasks.
Business Owner
Drag Territory
Darwin, NT
08.2016 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business..
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Devised and deployed sales and marketing tactics to drive strategic growth and support
- achievement of revenue goals.
- Produce multiple events throughout the year, with 100% success rate, selling out shows across the NT
Assistant Manager
Country Road
Darwin, NT
04.2014 - 12.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Development Training new staff to work to a high standard and delivering great customer services skills.
- OHS duties- Maintaining OHS in branch and securing the building for safety.
- Brand development creating brand awareness through social media and events
Cafe Supervisor
Q Bar And Basserie
Darwin, NT
05.2011 - 04.2014
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
- Scheduled and received beverage and food deliveries 2 times per upon delivery, thoroughly checking delivery contents to verify product quantity and quality.
Store Manager
Pennys Fancy Dress
Darwin, NT
02.2009 - 04.2011
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Kitchen Hand
ESS
Karratha, WA
01.2006 - 05.2009
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
Cleaner
ESS
Karratha, WA
01.2006 - 05.2009
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
Education
No Degree - Completed Year 10 Studies
Clarkson Community High School
Clarkson, WASkills
- Effective Communicator and Public Speaker
- Negotiation and Persuasion
- Budgeting and Cost Control
- Leadership and People Development
- Leader in Trans Rights
- Time Management
- Works Well in Team Environments
- Hazardous Chemicals
- Adaptable and Flexible
References
Wayne Cox
MRM, ESS Site Manager
+61 427 276 132
Doug Lalor
Country Road Store Manager
0451 133 684
Timeline
Utility, Housekeeping
ESS
10.2022 - Current
Business Owner
Drag Territory
08.2016 - Current
Assistant Manager
Country Road
04.2014 - 12.2019
Cafe Supervisor
Q Bar And Basserie
05.2011 - 04.2014
Store Manager
Pennys Fancy Dress
02.2009 - 04.2011
Kitchen Hand
ESS
01.2006 - 05.2009
Cleaner
ESS
01.2006 - 05.2009
No Degree - Completed Year 10 Studies
Clarkson Community High School