Adeanna Gagai
Brisbane
Summary
Service-focused Customer Service Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.
Overview
8
8
years of professional experience
Work History
Financial Assistance Coordinator
Great Southern Bank
08.2022 - Current
- Coordinated with team members for smooth execution of tasks
- Enhanced customer satisfaction by promptly addressing inquiries
- Collaborated with credit counseling agencies to provide holistic solutions for clients in need of financial assistance
- Processing financial assistance applications, verifying required documentation, and conducting thorough eligibility assessments based on established criteria
- Maintaining detailed client records, tracking progress, and providing ongoing support throughout the financial assistance process
- Navigated complex benefits systems for clients to ensure they received entitled financial assistance
- Collaborating with other departments or community organizations to provide additional support services to clients, such as housing assistance, job training, or counseling
Account Representative
Collection House
01.2019 - 08.2022
- Company Overview: ST George Bank/Capital Finance
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges
- Worked with customers to create debt repayment plan based on current financial condition
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications
Retail Sales/Nightfill Packer
Woolworths/Sheridan Outlet
01.2018 - 12.2019
Retail Assistant
IGA Ayers Rock
01.2017 - 12.2018
Education
Mental Health First Aid - Health And Wellness
Great Southern Bank
Brisbane, QLD08.2023
Cert iii - Financial Services
Collective Learning
Newstead, QLD01.2021
Skills
- Customer service
- Analytical skills
- Problem-solving skills
- Communication skills
- Interpersonal skills
- Organizational abilities
- Data entry
- Computer applications
Timeline
Financial Assistance Coordinator
Great Southern Bank
08.2022 - Current
Account Representative
Collection House
01.2019 - 08.2022
Retail Sales/Nightfill Packer
Woolworths/Sheridan Outlet
01.2018 - 12.2019
Retail Assistant
IGA Ayers Rock
01.2017 - 12.2018
Mental Health First Aid - Health And Wellness
Great Southern Bank
Cert iii - Financial Services
Collective Learning
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