ADE BAYINKA KANU
BANKSTOWN
Summary
Versatile and empathetic professional Support Worker with a proven track record at Catholic Care, enhancing client well-being through exceptional personal care and emotional support. Skilled in problem-solving and housekeeping, adept at fostering trust and improving quality of life for those with disabilities. Achieved notable client satisfaction, demonstrating adaptability and strong communication skills.
I am a Highly motivated professional, who demonstrates ability to implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Catholic Care
02.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
Lifestyle Assistant
Australia Foundation for Disability
07.2019 - 12.2022
- Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.
- Maintained strict confidentiality standards when handling sensitive client information, ensuring privacy and trustworthiness.
- Developed customized wellness plans to improve clients'' overall health and wellbeing.
- Organized special events and workshops for clients, promoting engagement and a sense of community among participants.
- Maintained detailed records of client progress, using data-driven insights to adjust strategies as needed for optimal results.
- Facilitated open communication channels with clients, creating an environment of trust and transparency.
- Implemented time management techniques to effectively allocate resources across diverse tasks while meeting deadlines consistently.
- Enhanced client satisfaction by providing personalized lifestyle recommendations based on individual preferences and goals.
- Boosted client motivation by setting achievable goals and celebrating milestones in their personal development journey.
Customer Service Representative
Woolworths
04.2017 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Security Guard
Master Licence
01.2018 - 09.2020
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to incidents and assessed active situations for security concerns.
Education
Bachelor of Science - Social Work
Western Sydney University
Sydney, NSW12-2026
Certificate II in Security Course
VIGIL COLLEGE
Parramatta, NSW11-2024
DIPLOMA IN COMMUNITY SERVICES
TAFE NSW
Bankstown, NSW12-2020
Certificate IV in Disability
TAFE NSW
Bankstown, NSW07-2019
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Disability awareness
- Documentation and reporting
- Incident reports
- Computer skills
- Emotional support
- Social skills community access
- Active listening
- Adaptability and flexibility
- Verbal and written communication
Certification
- Certificate IV in Disability
- Diploma in Community services
- Working with Children Check
- NDIS Clearance Check
- NDIS Orientation Module
- Current Police Check
- First Aid and CPR Certificate
- Australian Drivers Licence
- Security Licence and RSA
- Manual Handling
Timeline
Disability Support Worker
Catholic Care
02.2023 - Current
Lifestyle Assistant
Australia Foundation for Disability
07.2019 - 12.2022
Security Guard
Master Licence
01.2018 - 09.2020
Customer Service Representative
Woolworths
04.2017 - 12.2021
Bachelor of Science - Social Work
Western Sydney University
Certificate II in Security Course
VIGIL COLLEGE
DIPLOMA IN COMMUNITY SERVICES
TAFE NSW
Certificate IV in Disability
TAFE NSW
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