Adeena Gallagher
Epping,VIC
Summary
Positive, upbeat, and reliable, with strong foundation in customer service and communication. Possesses solid understanding of sales techniques and inventory management, with knack for quickly learning new systems. Aiming to contribute to positive customer experience and efficient store operations.
Overview
1
1
year of professional experience
Work History
Retail Trainee
Australia Post
04.2018 - 07.2018
- Received and processed inventory, ensuring accuracy in stock counts and timely replenishment on shelves.
- Ensured a positive shopping experience for customers through active engagement and attentive assistance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Recommended complementary purchases to customers, increasing revenue.
Administrative Assistant Intern
City of Darebin
01.2018 - 05.2018
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Prepared and edited documents and reports for quality and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
- Provided support for team projects and initiatives to contribute to team success.
Reception Assistant
VACCHO
06.2017 - 01.2018
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Maintained up-to-date visitor logs ensuring accurate records were kept for security purposes.
- Contributed to team efficiency by providing administrative support to various departments when needed.
- Prepared conference rooms for meetings using proper setup procedures according to specific requirements.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
Certificate III - Cultural Arts
Kangan Institute
Melbourne, VIC01-2022
Certificate IV - Retail Service
Kangan Institute
Melbourne, VIC01-2020
Certificate II - Kitchen Operations
Kangan Institute
Melbourne, VIC01-2020
Skills
- Customer engagement
- Meeting sales targets
- Stock replenishment
- POS system operation
- Cash handling accuracy
- Multitasking
- Effective communication
- Product labeling
- Order processing
- Teamwork
- Friendly and helpful
- Cleaning and sanitizing
- Multitasking Abilities
Timeline
Retail Trainee
Australia Post
04.2018 - 07.2018
Administrative Assistant Intern
City of Darebin
01.2018 - 05.2018
Reception Assistant
VACCHO
06.2017 - 01.2018
Certificate III - Cultural Arts
Kangan Institute
Certificate IV - Retail Service
Kangan Institute
Certificate II - Kitchen Operations
Kangan Institute
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