Experienced banking professional with over 10years in customer service, people management and compliance. Currently expanding expertise into salesforce administration, including user management, reporting, and workflow automation. Focused on delivering excellent client experience while adherence to policies and regulations. Expertise in auditing workflows, implementing internal controls, and risk mitigation.
Hi, I’m
ADEIGBE MOTUNRAYO OYEKUNBI
North Melbourne,Australia
Summary
Overview
9
years of professional experience
1
Certification
Work History
STANBIC IBTC BANK
Team Lead Customer Service
12.2022 - 02.2026
Job overview
- Supervised complaint resolution processes to achieve swift turnaround times, enhancing customer satisfaction.
- Drove exceptional customer experience by resolving complex complaints and escalations in a professional manner
- Allocated tasks and managed workflows among customer service officers to optimize team performance.
- Supported staff onboarding and ensured effective training and development to foster team growth.
- Supported audit processes by verifying compliance with operations guidelines.
STANBIC IBTC BANK
Operations (Asset Custodian)
08.2021 - 12.2022
Job overview
- Conducted vault and teller audits, identifying discrepancies and implementing measures to prevent fraud.
- Managed ATM operations, enhancing security protocols and streamlining cash handling procedures.
- Supervised tellers, ensuring adherence to cash handling policies and reducing risk of errors.
- Monitored Fixed Assets Register
- Promoted the adoption of electronic banking channels to increase customer adoption rate
STANBIC IBTC BANK
Customer Service Officer
08.2017 - 08.2021
Job overview
- Handled customer complaints professionally, escalating complex issues to supervisors to ensure swift resolution.
- Processed customer requests accurately and promptly, adhering to internal policies and regulatory requirements to enhance customer satisfaction.
- Maintained accurate documentation and safeguarding customer confidentiality at all times.
- Performed daily balancing of black forms to ensure zero discrepancies
Education
University of LagosLagos, Nigeria
Master of Employment and Labour Studies
01.2017
University Overview
University of LagosLagos, Nigeria
BSc from Industrial Relations & Personnel Management
01.2012
University Overview
Skills
- Customer relationship management
- Core banking software (Finacle)
- Salesforce CRM
- Regulatory compliance
- Fraud investigation
- Operational risk management
- Process improvement
- Internal controls
- People management
- Team collaboration
- Effective communication
- Conflict resolution
Certification
• Salesforce Certified Administrator - April 2026
• Service Excellence Training, 2025
• Having difficult conversations, 2025
• Leading Change, 2020
• Communicating With Confidence, 2020
• Interpersonal Communication, 2020
• Associate Member, Chartered Institute of Personnel Management Nigeria (CIPMN), 2014
Accomplishments
Accomplishments
Beyond Excellence Award-Excellence in Service August 2025Timeline
Team Lead Customer Service
STANBIC IBTC BANK
12.2022 - 02.2026
Operations (Asset Custodian)
STANBIC IBTC BANK
08.2021 - 12.2022
Customer Service Officer
STANBIC IBTC BANK
08.2017 - 08.2021
University of Lagos
Master of Employment and Labour Studies
University of Lagos
BSc from Industrial Relations & Personnel Management