Adejoke Adetunji
Disability support worker
Armidale,NSW
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant ready to learn more building community and developing social skills through incremental therapeutic techniques.
Overview
1
1
Certification
Work History
Support Worker
Home Care Nurses Australia
2023.04 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Promoted community integration by providing extensive physical, emotional and social support.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Monitored employee and customer interactions to assess quality of service.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Managed specialist team to provide technical assistance and customer service.
- Created and implemented maintenance plans for customer accounts to secure customer satisfaction and reliability.
Support Worker
Majesty Wellbegin Centre
2023.03 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Created, prepared, and delivered reports to various departments.
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Prepared agendas and took notes at meetings to archive proceedings.
- Prepared employee schedules for maximum coverage during key hours.
Education
Becholor of Agric - Agricultural Science
Federal University Of Agriculture
Abeokuta, Nigeria01.2017
Skills
- Documentation Abilities
- Daily Living Support
- Client Coping Mechanisms
- Cleaning and Sanitizing
- Customer Inquiries
- General Housekeeping
- Meal Planning and Preparation
- Inquiry Requests
- Attentive to People
- First Aid Certification
Certification
First aid, CPR and AED.
NDIS Worker
Certified child care
Certified disability worker
Diploma in Nursing and Patient Care
Reference
Reference to be supplied on request.
Timeline
Support Worker
Home Care Nurses Australia
2023.04 - Current
Support Worker
Majesty Wellbegin Centre
2023.03 - Current
Becholor of Agric - Agricultural Science
Federal University Of Agriculture
First aid, CPR and AED.
NDIS Worker
Certified child care
Certified disability worker
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