Summary
Overview
Work History
Education
Skills
Timeline
Certification
Languages
Work Availability
Soft Skills
Generic
ADEL YOUSEF

ADEL YOUSEF

IT support | Networking
Mount Druitt,NSW

Summary

Results-driven IT graduate with a strong background in technical support, computer networks, and troubleshooting. Dedicated to delivering effective IT solutions and eager to contribute to a dynamic IT support or networking setting. Seeking an entry-level opportunity to utilize my skills, enhance my understanding, and progress in the constantly changing IT industry.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

LinFox (RandStad)
02.2024 - Current
  • Operate B-double and haul StarTrack general freights, primarily transporting equipment, office supply, and palletised general freight.
  • Plan travel routes in accordance with applicable traffic and NHVR laws, and guidance.
  • Inspect truck before and after trips, logging and reporting mechanical problems.

Tamex Transportation
02.2018 - 02.2024
  • Operate semi and haul Tamex's client general freight, primarily transporting equipment (WesTrac), palletised general freight, and medical supply (SIGMA).
  • Linehaul loader and yard supervisor for load & weights distribution on the Dropdown Deck trailers.
  • Plan travel routes in accordance with applicable traffic and NHVR laws, and guidance.
  • Inspect truck before and after trips, logging and reporting mechanical problems.

IT Support Intern

NDIS Community Centre
02.2019 - 05.2019
  • Provided basic technical support to 15+ users
  • Resolved issues with printers, emails, and file access
  • Installed software and updates on Windows machines
  • Documented solutions for the internal knowledge base

HANA BROTHERS Pty Ltd
04.2016 - 02.2018
  • Performed deliveries and established positive working relationships with over 10 accounts.
  • Communicates with allocators and clients to coordinate freights handling and deliveries, assisting in loading/unloading of freight.

Education

Bachelor of Information Technology - IT

Australian Catholic University (ACU)
North Sydney, NSW
08.2021

Diploma in Business Information Systems - BIS

Australian Catholic University (ACU)
North Sydney, NSW
05.2018

Skills

  • Experienced with multiple operating systems: Windows and Linux
  • TCP/IP and subnetting proficiency
  • Experience with Cisco Packet Tracer and Wireshark
  • Hardware and software diagnostics
  • Microsoft 365 and command line skills
  • System installation

Timeline

LinFox (RandStad)
02.2024 - Current

IT Support Intern

NDIS Community Centre
02.2019 - 05.2019

Tamex Transportation
02.2018 - 02.2024

HANA BROTHERS Pty Ltd
04.2016 - 02.2018

Bachelor of Information Technology - IT

Australian Catholic University (ACU)

Diploma in Business Information Systems - BIS

Australian Catholic University (ACU)

Certification

  • CompTIA A+ (In Progress)
  • CompTIA Network+ (Target: Oct 2025)

Languages

English
Full Professional
Arabic
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Soft Skills

  • Excellent verbal and written communication
  • Analytical and problem-solving mindset
  • Team player with the ability to work independently
  • Strong attention to detail

Work Type

InternshipContract WorkFull Time

Work Location

On-SiteHybrid
ADEL YOUSEFIT support | Networking