Adela O'Connor
WOLLONGONG,NSW
Summary
Motivated and determined young woman with 7+ years excellent customer service experience. Expertise in store opening and closing procedures, money handling and merchandising, as well as working in a team and leading one. Fast learner with skills in interpersonal communication and conflict resolution. Dedicated to building positive relationships with customers and coworkers alike.
Overview
7
7
years of professional experience
Work History
Front End Team Member
Woolworths
Warilla
08.2021 - 03.2023
- Maintained neat and well-organized front check-out and reception areas.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Greeted customers upon entering the store and provided assistance.
Sales Assistant
Skechers
Shellharbour, NSW
11.2020 - 06.2021
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Assisted customers with prompt and polite support in person and via telephone
- Fielded customer questions to provide information about products, availability and pricing
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Weekly focuses and growth on a weekly basis
- Handled customer paperwork and tracked orders
- Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions.
Customer Service Representative
Soul Origin
Shellharbour, NSW
08.2016 - 11.2020
- Fostered relationships with customers to expand customer base and retain business.
- Kept facilities in top condition through regular upkeep, cleaning and preventive maintenance.
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Store set up and close
- Trained, coached, guided, and mentored new team members on sales and customer service techniques
- Completed barista training and participated in leadership of a team
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Worked in a kitchen maintaining safety standards and hygiene protocol
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
Skills
- Safety and Cleanliness Standards
- Engaging with Diverse Customers
- Adaptable and Flexible
- Teamwork and leadership
- Conflict Resolution
- Upselling strategies
- Strong interpersonal skills
References
References available upon request.
Timeline
Front End Team Member
Woolworths
08.2021 - 03.2023
Sales Assistant
Skechers
11.2020 - 06.2021
Customer Service Representative
Soul Origin
08.2016 - 11.2020
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