Adelaide Glover
Glenbrook,NSW
Summary
- Proven problem-solver and customer service expert, I enhanced client wellness and loyalty at Uniting and Blue Mountains Podiatry. Leveraging innovative thinking and software knowledge, I significantly improved service delivery and operational efficiency. My ability to manage high-stress situations and maintain organized environments underlines my dual proficiency in hard and soft skills, driving positive outcomes across roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Worker
Uniting
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Customer Service Representative
Blue Mountains Podiatry
04.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Warehouse Pick Packer
The Iconic
09.2021 - 03.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Cashier Assistant Manager
Woolworths
07.2018 - 04.2021
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
Education
Blaxland High School
Skills
- Customer service
- Innovative thinking
- Product packaging
- Product organization
- Software knowledge
- Problem-solving
- Documentation and reporting
Certification
Certificate 3 in Buissness Admin
Timeline
Support Worker
Uniting
01.2024 - Current
Customer Service Representative
Blue Mountains Podiatry
04.2022 - 01.2024
Warehouse Pick Packer
The Iconic
09.2021 - 03.2022
Cashier Assistant Manager
Woolworths
07.2018 - 04.2021
Blaxland High School
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