Adelaide Hansen
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Banking, Fiance and Superannuation industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
North Service Centre Consultant
AMP Services Limited
02.2023 - Current
- Main point of contact for the North Service Centre.
- Primary responsibilities included providing exceptional customer service and support, addressing customer inquiries and concerns, resolving issues, and coordinating with internal teams to deliver timely solutions.
- Maintained accurate records of client interactions, escalated complex issues as needed, and contributed to continuous improvement initiatives to enhance the overall client experience.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Teller
Westpac Banking Corporation
01.2022 - 02.2023
- Answered client inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated clients on use of banking website and mobile apps.
- Identified sales opportunities and referred clients to branch partners in financial services.
- Processed client transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Bachelor of Commerce - Finance And Management
Edith Cowan University
Joondalup, WA12.2025
Diploma of Educational Studies - Education
University of New England
Armidale, NSW2018
Skills
- Excellent Time Management Skills
- Exceptional Customer Service
- Excellent Communication Skills
- Complex Problem-Solving
- Transaction Error Identification
- Identity Verification
- Judgment and Decision-Making
- Professional Telephone Demeanour
Timeline
North Service Centre Consultant
AMP Services Limited
02.2023 - Current
Teller
Westpac Banking Corporation
01.2022 - 02.2023
Bachelor of Commerce - Finance And Management
Edith Cowan University
Diploma of Educational Studies - Education
University of New England
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