- Crafting and DIY Projects
- Volunteer Work
- Growing herbs, vegetables, or fruits in home gardens
Adele Haines
Kulikup
Summary
Professional with a proven track record at the Department of Veterans Affairs, excelling in effective delegation and strategic decision-making. Recognised for fostering collaboration and mentoring junior staff, while adeptly managing complex claims and enhancing client satisfaction through strong communication and analytical problem-solving skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
Work History
Delegate
Department of Veterans Affairs
07.2019 - Current
- Combined Benefits Delegate processing MRCA Permanent Impairment & MRCA liability claims
- Conducted research on medical conditions, providing accurate information to inform decision-making processes.
- Collaborate with internal and external stake holders/service providers regarding medical appointments and obtain reports to make informed determinations.
- Actively listen to queries and concerns, provide guidance to clients regarding entitlements and compensation.
- Provided mentorship to junior delegates, offering guidance on best practices for success within the role.
- Established strong rapport with fellow delegates, promoting a positive working environment and increased collaboration.
Bookkeeper
Jim's Pool Care
07.2009 - 11.2022
- Family Business
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Reconciled and corrected issues with financial records.
- Completed tax forms in compliance with legal regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Driving Instructor
Adele's Driving School
01.2014 - 01.2019
- Evaluated student performance and documented progress and goals.
- Established trust with parents by maintaining transparent communication about their child''s progress and areas of improvement.
- Promoted proactive problem-solving approaches among students, empowering them to make informed decisions in complex driving scenarios.
- Scheduled appointments with students for driving lessons.
- Conducted regular evaluations of student performance to identify areas needing further attention or adjustment in teaching approach.
Education
Mortgage Broking
Cert IV Mortgage Broker
Perth, WA01-2019
Skills
- Effective delegation strategies
- Effective time management
- Effective problem resolution
- Collaborative teamwork
- Detail-oriented approach
- Analytical problem-solving
- Proficient in managing multiple tasks
- Strong verbal communication
- Strategic decision-making
- Effective task prioritization
Interests
Timeline
Delegate
Department of Veterans Affairs
07.2019 - Current
Driving Instructor
Adele's Driving School
01.2014 - 01.2019
Bookkeeper
Jim's Pool Care
07.2009 - 11.2022
Mortgage Broking
Cert IV Mortgage Broker
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