Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adele Manchour

Alice Springs,NT

Summary

Customer service professional with several years of demonstrated excellence in achieving company goals and successfully assisting customers. Strong problem solver with the multitasking ability to handle several customer needs with ease. I've had the opportunity to work in several sectors, which include admin, retail and Call Center, making me a versatile candidate. Throughout the course of my employment, I have successfully took and entered orders, managed several accounts that range from banking and superannuation, and resolved complaints. Familiar with the processes of customer needs assessment, quality standards for services, and customer retention.

My current career goal is to secure an employment opportunity where I would be able to demonstrate my previous employment experiences, expand my work experience and develop my skills. I am available for work on weekends and weekdays. I am highly energetic, outgoing and detail-orientated. I am capable of handling multiple responsibilities simultaneously while providing exceptional customer service. I pride myself on being a reliable and friendly worker who quickly learns and masters new concepts and skills.

Overview

1
1
Certification

Work History

PCA

Alice Springs Hospital
Alice Springs, NT
03.2024 - Current
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Assisted with patient admissions, discharges and transfers.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.

PCA Support Worker

Joyful Souls
Alice Springs, NT
02.2024 - Current
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Transporting clients to places such as schools, appointments, grocery shopping and family commitments.

Patient Care Nurse Assistant

BASS Care
Melbourne, VIC
2022 - Current
  • Carried out additional tasks as requested by registered nurses or other medical personnel.
  • Assisted patients with daily hygiene tasks, such as bathing and grooming.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Maintained a clean, safe environment for all patients at the facility.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Delivered basic direct patient care, dressing changes, room organization and patient transport.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Reported abnormal changes or patterns in physical, mental and emotional conditions to nursing staff and understood and followed regulations regarding injury or possible abuse.

Support Worker/Youth Worker

Permalink
Melbourne, VIC
2021 - 2023
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Supported clients to access education, training or employment opportunities.
  • Assisted clients with personal care, such as showering and dressing.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Performed psychosocial assessments and documented casework.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.

Education

Bachelor of Science - Social Sciences

Federation University
Ballarat, VIC
10-2018

High School Diploma -

Phoenix College P-12
Ballarat, VIC
11-2015

Skills

  • Resource Allocation
  • Basic Nursing Care
  • Staff Collaboration
  • Time Management
  • Ability to multi-task
  • Ability to work under pressure
  • Leadership skills
  • Creativity
  • Quick learner
  • Fluent in Arabic/Dinka/English
  • Call Control
  • Customer Service
  • Data Entry
  • Technical Support
  • Verbal and Written Communication
  • Training Experience
  • Resolving Issues
  • Behavior Modeling
  • Social Skill Development

Certification

  • Victorian's Full Driver's License
  • Full working rights
  • NT Working with Children's Check
  • NT National Police Certificate
  • Cert III in Disability Support
  • First Aid/CPR cert

Timeline

PCA

Alice Springs Hospital
03.2024 - Current

PCA Support Worker

Joyful Souls
02.2024 - Current

Patient Care Nurse Assistant

BASS Care
2022 - Current

Support Worker/Youth Worker

Permalink
2021 - 2023

Bachelor of Science - Social Sciences

Federation University

High School Diploma -

Phoenix College P-12

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Adele Manchour